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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel sucks
Business response:
Dear Nicholas, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I hated the room,
Business response:
Dear Carlie,We're sorry that the room did not meet your expectations. We understand how frustrating it must have been to feel dissatisfied with the room, and we appreciate your feedback. Please know that we take your concerns seriously, and we will share your comments with our team to improve the quality of our accommodations. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
If you’re looking for a place to get high with your drug buddies, this is the spot! I lost count on if there were more cigarette burns on the carpet or body fluid stains. Had to use a towel as a blanket because that was the only clean linen in the room. Booked 2 nights left after the first. 1 out of 10 NEVER AGAIN
Business response:
Dear Eric,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
They had hardly anything for breakfast...just coffee. The attendant at the front said management was having issues with the company that supplies the breakfast goods.....and it's the customer ends up getting nothing.
Business response:
Dear Timothy,We sincerely apologize for the inconvenience you faced with breakfast during your stay. We understand how important a good start to the day is, and we regret that we fell short of your expectations. Please know that we are working diligently with our vendors to resolve this issue, and we will take the necessary steps to prevent such situations from happening again. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
There was little to no coffee or breakfast either morning. Upon arrival the lady at the counter was absolutely horrid to me and very quick on the defense when I had questions on the policies during a state of emergency. She had absolutely no care in the world that a hurricane was coming and that most people were there for evacuation reasons. The Manager seems more sane than the woman I had to deal with. The couch in the room was gross and had lots of rips in it (assuming by cats and dogs). I guess they just don't replace tha... read more
Business response:
Dear Christine,We are deeply sorry for the issues you encountered during your stay, particularly with the service at the front desk and the condition of the room. It's concerning that during a time of emergency, you felt that your concerns weren't addressed with care. This is not the level of service we strive to offer, and we will be reviewing this situation with our team to ensure such interactions are handled with more empathy and professionalism in the future. We will also address the maintenance issues you mentioned to ... read more
DO NOT STAY - VERY RUN DOWN! Had I known the state of this hotel, I would not have booked it. Once you walk past the front desk, the hotel is in disrepair. The main elevator is extremely slow for a 4 floor hotel. The side elevator wasn't operable. Multiple stains on carpets in hallways. Ice machine only located on the 3rd floor. Once we got to our room and opened the door, the scent coming from the room was horrific. Went back to the front desk to ask for another room and the staff accomodated, reluctantly and no apologies a... read more
Business response:
Dear Guest,We sincerely apologize for the disappointing experience you had at our hotel. The conditions you described are concerning and fall short of our standards. We regret any discomfort or inconvenience this may have caused. Please know that we take your concerns seriously and are committed to making the necessary improvements to ensure that our property upholds the high standards that our guests deserve. Our staff are committed to keeping our property clean and well-maintained, and we are taking suggestions of upgrades... read more
Poor service , breakfast only muffin nothing else , I reservation king bed but come out double full bed
Business response:
Dear Christopher,Thank you for sharing your experience. We sincerely apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We are continuously working to improve variety and enhance the breakfast experience for our guests. Additionally, we regret the mix-up with your bed preference and any inconvenience it caused. Rest assured, your feedback will be shared with our team to prevent this from happening again. This is not the level of service we strive for, and we appreciate your feedback as ... read more
Room was very run down and bathroom smelled like a public restroom all the time. Phone charger kept falling out of the wall socket because it was so worn out. Breakfast options were extremely limited with no water or juice options, only coffee.
Business response:
Dear Cindy, Thank you for your feedback. We sincerely apologize for the condition of your room and the bathroom odor you experienced. Your comments regarding the phone charger and breakfast options have been noted and will be addressed with our maintenance and food service teams to ensure improvements. We appreciate your insights, as they help us enhance our guest experience. We hope to have the opportunity to welcome you back for a more pleasant stay in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.