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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Looking for a place to stay in Lakeland? Then look no further than Ecco Suites, a family-friendly hotel that brings the best of Lakeland to your doorstep. Guest rooms offer a flat screen TV, air conditioning, and a kitchenette, and Crestwood Suites Lakeland Hotel makes getting online easy as free wifi is available. In addition, guests can enjoy a pool and breakfas... read more
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The one thing that bothered me the most about my stay is that I had an issue with one of the vending machines and the property refused to refund me, but they gave me the phone number to the canteen company to resolve the issue, I still have yet to hear from the canteen company. I find it in poor taste that I the guest has to deal with the canteen company to get my money back when I was only originally supposed to stay for two nights. Also for the entire stay which lasted seven nights the dog waste receptacles were never clea... read more
Business response:
Dear Guest, Thank you for being our guest and reviewing our hotel. We are sorry to learn about your experience with the vending machine and the way our team handled the situation. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed our team was not as responsive. Please reach out to us at the hotel so we can make it right for you. Moreover, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We have taken note of the conce... read more
I need more sleep
For a hotel that states they are pet friendly, the pet waste reciprocals have not been clean since we checked in on Monday, June 12th. I also feel a way that I am the one that has to resolve my vending machine issue because the hotel refused to assume any responsibility for having said vending machines on site. I don't understand why they can't just refund my money and deal with the vending company directly instead of the guest having to do it
Business response:
Dear Guest, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We are especially sorry if you reported a problem and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the hospitality that we typically deliver.Sincerely,Hotel Management
Ok
GOLF COURSE TRIP i left Saturday at 5 pm cause the bed didn't sleep good to me and i live in lakeland stayed there cause golf course down the rd golf tournament didn't want to get a DUI...
Business response:
Dear Spanky, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management
Room and location Good location with most needs a short distance. Quiet with nice size room.
Business response:
Dear Guest, We're delighted to hear that you enjoyed the hotel's excellent location, with most of your needs conveniently located nearby. It's great to know that the room was quiet and spacious, providing a comfortable stay. We appreciate your positive feedback and hope you had a wonderful time during your visit. Should your travels bring you back to the area, we would be thrilled to welcome you again for another enjoyable stay!Sincerely,Hotel Management
Great place to stay for a night.
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 4.4 star rating with 1,954 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.