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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At check in we were given an occupied room, so we walked right into a half naked person, then the front desk said that that happens every day. Room smelled like cigarettes, overall clean room. Break
Business response:
Dear Guest, Thank you for sharing your feedback following your recent stay. We appreciate you taking the time to bring these details to our attention. Your comments have been shared appropriately, and we value your insights as they helpusbetter understand our guests’ experiences. We’re pleased to know you found the room clean overall and appreciate your time in sharing your perspective. We hope to have another opportunity to welcome you and provide a visit that better reflects our commitment to guest comfort. Sincerely, Hote... read more
Staff was very rote
Police arrived the morning after we encountered a person in the hallway with a teardrop tattoo by his eye, indicating that he had murdered somebody. Despite or perhaps even more because of the 4 or 5 police cars, we felt unsafe and left 3 days earlier than we intended.
It was an awful experience we booked for 5 nights and on the first night we found out there was no water pressure to the 4th floor they gave us, and we were told the pumps were not working right and they were getting them fixed on Monday. But understand we got there on Friday night so we had to go to family house for our showers, also the person in the room next door left the tv blasting all night and we didn’t get sleep. I spoke to the front desk and I was told they would say something to the person, now on day 2 & 3 we sti... read more
Business response:
Dear Staci, We're sorry to hear about the ongoing difficulties you faced during your stay. Your concerns have been passed along to our dedicated team. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management
no water pressure don't clean the room worst breakfast ever, only little yogurt, dried oatmeal and small breakfast bars that's it room had a weird smell
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and h... read more
Very disappointing all-around Bed was way too soft and uncomfortable; there were NO kitchen utensils/pans/plates/silverware/coffee-maker/sponge/pot holders, etc at all available for cooking or even making a little something for breakfast; almost nothing for continental breakfast and had no creamer available for the terrible coffee we were able to get. No parking close to lobby and tiny luggage carts to try to get things out of car and upstairs on the one small elevator they had. Only pluses were it was in a decent location, ... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We truly regret that your experience did not meet your expectations. We understand how essential comfort and convenience are, and we apologize for the issues you encountered with the bed, kitchen amenities, and breakfast options. Your comments regarding parking and luggage handling are also appreciated. We will address these concerns with our team to improve the guest experience. We hope to serve you better on your next visit. Sincerely, Hotel Management
The person who checked us in was new and lacked knowledge about the facility and the amenities provided to the guest. I was shown a diagram of the layout of the floor we were on. I didn't want a room close to the elevator as children coming off can be quite loud at times and guest who partake in alcohol can be quite loud when returning from a night of drinking. My mother is 80 and I'm 60 we are used to peace and quiet. So I tried to pick a room that was a couple doors down from the elevator because I didn't want my mother to... read more
Business response:
Dear Guest, Thank you for staying with us. We understand how important a peaceful and convenient stay is, especially after a long drive. We sincerely apologize that the room placement and breakfast hours did not meet your expectations. Your feedback is valuable, and we will work with our team to improve these areas for a better experience moving forward. We hope to welcome you and your mother back to Extended Stay America for a more comfortable stay next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.