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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet didn't flush, the room wouldn't stay cool, the internet was so poor that it continously disconnected from devices, there were dirty/used bars of soap left in the bathroom, there was a party in the hallway that lasted most of the night
Business response:
Dear Gerald,We're sorry your stay was not as comfortable as it should have been. A properly maintained room, reliable amenities, and a peaceful environment are essential, and it's disappointing that these were not your experience. We will be looking into the concerns you mentioned to ensure they are properly addressed. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
The elevator was broken the entire time. There was nothing noted at the time of booking and it had been out for a while. They put us on the third floor. I just finished cancer treatment and was there for my fathers passing. The worst trip i have ever had. This place should be shut down.
Business response:
Dear Daniel,We sincerely apologize for the challenges you faced during your stay and regret the inconvenience caused by the elevator being out of service, especially during such a difficult time. We can only imagine how frustrating and exhausting that must have been after everything you’ve been through. Please know that we take your concerns seriously and will address this matter with our team to ensure better communication and conditions in the future. Our goal is to provide a supportive environment for all our guests. We h... read more
Got different type of room than booked. HVAC in room didn’t work. Bathroom smelled like sewage. No carpeting on floor so room was not cozy/comfortable.
Business response:
Dear George,We’re sorry that your stay did not meet expectations. Receiving a room different from what you booked and encountering maintenance or comfort issues is far from the experience we aim to provide. Your comments about the HVAC, bathroom condition, and room atmosphere are concerning and will be addressed with our team to ensure improvements are made. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a fut... read more
No breakfast
Business response:
Dear Robert, Thank you for your review; it's nice to see you enjoyed your overall stay with us. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Ma... read more
I did not like that. It was advertised free breakfast and during my whole day at the hotel not one morning was there breakfast there was a muffin and a granola bar one morning. By 7:30 AM there was no food at all. The coffee was not filled at 9:30 one morning. There was no coffee and there were no coffee makers in the hotel room which I’ve never seen in my life ..so we left your hotel. .. and went to another hotel. I will never stay at that location again.
Business response:
Dear Lisa,We’re sorry that your visit didn’t meet your expectations, particularly regarding breakfast and coffee availability. Additionally, we understand how important in-room coffee makers are for comfort, and we apologize if their absence caused inconvenience. Your feedback will help us address these concerns and prevent similar experiences in the future. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a fut... read more
Confusing company policies and poor customer service. We arrived at 11:30pm and were told the elevator was not working and then asked if we still wanted a room. Then we were told that an email had to be provided to complete the check in process. I couldn’t opt out. I had to fill out a parking pass and return it to my car. Before I could go to the room I had to present a credit card and let the hotel put a 100 dollar deposit on it for incidentals. The room was basic but clean but there was a charge for wifi. At checkout I was... read more
Business response:
Dear Robert,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Dont stay here go to the Hyatt Manager Cassie is rude, Elevator was broken had to have my pregnant wife walk up 4 flights of stairs, towels were stained, dead bolt didn't work, breakfast is mediocre at best, carpets in hallway are disgusting. Spoke to housekeeping and was told they only clean once a week, never got offered new linens.Cassie manager asked why did i wait til check out to complain. as if moving rooms would have helped the dirty hallways the no housekeeping or the broken Elevator. All that would have done is put... read more
Business response:
Dear Eddy, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you encountered. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. We hope your wif... read more
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.