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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this place, terrible and misleading The pictures they use are for their best rooms and do not reflect what you get. They just choose for you. I was extremely disappointed. I paid for a room with a view ......or at least I thought. What I got was some mid section room with no view , a stove that was falling apart, doors that stuck harder than a clingy tinder date, and a shower that had buildup and a facet that was half way out the wall. Bed was about as comfortable as a bale of hay. And pillows were comically small. Don... read more
Business response:
Dear Jonathan, Thank you for being our guest. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you wit... read more
The room was clean, however…The elevator was out & I had to carry all my luggage up the stairs to the 4th floor after being on the road for 8 hours. I checked in on Friday, and was told that the elevator would be fixed the next day…The elevator was being repaired as I checked out on Sunday. The bathroom near the lobby had no paper towels or toilet paper. No juice provided for “grab-n-go breakfast,” was told delivery truck didn’t come in. Why have a kitchenette if there is not one spoon, cup, bowl, pot, or plate? No water pre... read more
Business response:
Dear Jasmine, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the elevator and the lack of necessary amenities during your stay. We understand how frustrating these issues can be, especially after a long journey. Rest assured, your comments have been shared with the team for review and improvement. We appreciate your understanding and hope you will consider staying with us again.Sincerely,Hotel Management
Elevator wasn’t working. Did not get good sleep , you can hear people walking from up stairs all night, if you want sound proof , would not recommend
Business response:
Dear Janet, Thank you for choosing us. We are sorry for the inconvenience you experienced during your recent stay at our hotel. The sudden elevator failure and constant noise issues impacted your stay, and we want to express our sincere apologies for the negative experience. We are committed to addressing these issues promptly and improving the overall guest experience. Apart from this, we hope you have had a pleasant stay. We hope to welcome you back and provide a more satisfactory stay. Sincerely, Hotel Management
The property did not have a working elevator. The staff was sketchy The room smelled Barely any water pressure. Guy smoking pot outside
Business response:
Dear Brian, Thank you for choosing us. We apologize for your negative experience at our hotel. Your feedback is invaluable as we strive to provide the best possible service to our guests. We understand that the issues you encountered were unacceptable, and we are taking immediate steps to address these problems and prevent them from recurring. Please give us another opportunity to provide you with a positive experience.Sincerely,Hotel Management
Elevator not working, smells of smoke and pets, and no breakfast items other than coffee.
Business response:
Dear Matthew, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced with the elevator's function. We regret that our breakfast selection was not up to your expectations. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. We would love to welcome you back with the spotless stay you deserve. Until then, safe travels!Sincerely,Hotel Managemen... read more
Elevator was broken, microwave broken and TV broken.
Business response:
Dear Matthew, Thank you for choosing us as your recent accommodation while in the city and posting the review. We want every guest who stays with us to have a fulfilling visit; therefore, we apologize that this was not your experience. Allow us to check your room and take the necessary action. Our maintenance and housekeeping team are already at work to ensure everything is in order. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Manageme... read more
Don’t stay here We got there and were beat because we were moving. Our reservation was for a king suite on the 4th floor but their elevators were out of service. My husband is 87 and I’m 77 so going up 4 flights of stairs was out of the question. The receptionist was finally able to give us a room on the first floor but it was a double sized bed. Also the air conditioning was turned off and it took quite a while for the room to cool down. I would never stay in this hotel again. But I would give the receptionist 5 stars for t... read more
Business response:
Dear Guest, Thank you for being our guest. We always aim to provide a good experience to all our guests who enter our door. However, we want to apologize for the issues you had with our elevators during your visit and for not getting the room booked. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. Addressing this is our priority, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our service... read more
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.