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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mold smell in the room I was in. And A/C had problems staying on and not getting up to temp.
Business response:
Dear Guest,We're sorry the room didn't meet your expectations and the air conditioning wasn't working properly during your stay. That’s certainly not the level of comfort we aim to provide, and we understand how disappointing that must have been. Feedback like yours helps us focus on areas that need attention, and we’ll make sure the concerns you raised are addressed with our team. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the ... read more
Bad
Business response:
Dear Guest, We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Our front desk team is always here to help you. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Snacks are not breakfast Coffee and snacks are not breakfast. No body wash, no hair conditioner, no hairdryer.
Business response:
Dear Guest,We regret that your stay did not meet expectations. While we provide coffee and light grab-and-go options in the morning, we understand this may not align with traditional breakfast preferences. Additionally, toiletries and amenities such as hairdryers are kept at the front desk to ensure they are clean and available upon request. We appreciate your feedback and will continue working to enhance our guest experience. We would like the opportunity to serve you better in the future and hope you will consider a return... read more
Unsatisfactory. Hotel was overbooked, but after extra effort the desk staff did find an open room that needed repair as the a/c did not work properly. There is no breakfast as advertised. They only had a vending machine with complimentary coffee and packaged snack bars and muffins. There was no hairdryer or kitchenware in the room.
Business response:
Dear Penelope, We regret that your experience did not meet expectations and appreciate your patience while our team worked to accommodate you. We apologize for any inconvenience you encountered with the air conditioning in your room and regret any disappointment with the breakfast. Your comments will be shared with our team to improve our offerings. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletri... read more
The room was clean enough but the bed was like sleeping on bricks
Business response:
Dear Dorla, While we are pleased you loved our well-maintained room, we apologize for not meeting your expectations regarding the comfort of your bed. We strive to provide the best experience to every guest, yet we are disappointed we fell short in this regard. Please know that we take your comments to heart, as they are essential in elevating our guest experience. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
Very sparse hotel itself was fine, amenities missing. No cups or dishes or anything in the room- that had a kitchen. Very sparse room. Also asked for a receipt for the stay, said it would be emailed to me, it was not.
Business response:
Dear Michael,We're sorry for not meeting your expectations. Please note that to ensure cleanliness, kitchenware is kept at the front desk and is available upon request. This information is provided at check-in and is also noted in the room. Additionally, receipts for reservations made through third-party websites are issued by the booking provider through email. We appreciate your feedback and will continue to work towards ensuring a smooth experience for all our guests. We hope to have another opportunity to welcome you bac... read more
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.