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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No bread in morning
Business response:
Dear Stephanie, Thank you for being our guest. Providing the best services at the best possible price has always been our motive. However, we are sorry that the breakfast experience does not meet your expectations. We will certainly review and improve. Thank you again for your kind words and valuable input. We look forward to welcoming you back for another stay!Sincerely,Hotel Management
The elevator was broken. Only room available was on 3rd floor.
Business response:
Dear Jill, Thank you for being our guest. We always aim to provide a good experience to all our guests who enter our door. However, we want to apologize for the issues you had with our elevators during your visit. We sympathize with your frustration and regret the temporary inconvenience. We appreciate your patience as we work on addressing this appropriately. Guest feedback is valuable to us as we are always looking for ways to enhance our services. Please revisit for the seamless stay you deserve. Sincerely,Hotel Managemen... read more
Terrible place poor customer service First there was no extra coffee. Wed night I spent cleaning up several leaks from window and ceiling. Manager’s answer everyone had leaks. Now if you look at leak area you can tell it has leaked before and wasn’t fixed.I am done with extended stay there are many much nicer hotels near me
Business response:
Dear Frank, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
This property is a transient area.Shouldn't even be on expedia, the hallways smell like vomit, and there are what seemed to be homeless. People getting into rooms. Maybe somebody lent them the room itself. Smell like Polish, the air conditioning, sucks the. Refrigerator makes noise just like the AC and on top of all that. C***, you have to pay them $100 cash, even though I gave them AI. D and credit card? So I had to pack all my luggage back in my car. Go and find a $100. Cash, which cost me $5 from an ATM. Absolutely, disgu... read more
Business response:
Dear Edward,Thank you for being our guest. We sincerely apologize for the unacceptable conditions and experiences during your stay, including the unpleasant condition of your room, noise issues, and misunderstandings regarding the payment policy. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest ente... read more
The hallway smelled like stale marijuana smoke. The shower was not clean and had virtually no water pressure. The sheets felt more like sand paper and the bed was really uncomfortable.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are truly sorry to hear about the issues you encountered, including the unpleasant odor in the hallway and the cleanliness concerns in your room. Our goal is to provide a comfortable and relaxing environment, and it is clear we fell short in this instance. Please be assured that your comments will be addressed with the appropriate team members to ensure improvements are made. We appreciate your input, as it helps us enhance the experience for futu... read more
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.