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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay at this hotel Room was really dirty. We tried to change rooms but we were told the hotel was full. The floor was full of pet hair. We have a toddler that we did not allow to walk. We first noticed all the hair when arrived and he walked with his socks. We told the receptionist about it and all she said was “I can give you a broom or the vacuum so you can clean it.”We paid $160 for the room and she wanted us to do their job! FYI: Their breakfast is only granola bars and coffee. They don’t have anything else. So if ... read more
Business response:
Brian, thank you for your feedback. Please accept our apologies for your room not being ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a room should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We are working with our housekeeping department to ensure all procedures are being followed so this does not happen again. Please give us another c... read more
I would not stay here again
Business response:
Lisa, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Sleeping in an ashtray Awful. * person at front desk was not wearing a mask on the first day * The room smelled like an ashtray. We were offered Fabreez when we complained. * The bed was improperly made - no top sheet. We had to walk to the front desk to get something that resembled a sheet but was not. * The shower was barely above a trickle - it was not adequate for hair washing. * The HVAC unit really only offered AC. It was 40 degrees outside * There was only 1 cup. We were too tired to make the trek to the front desk fo... read more
Business response:
Thank you for your candid evaluation. We are sorry for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have ... read more
Disappointed The elevator didn't work, and the a/c unit made a hissing sound every 5-6 minutes. Because of that, I slept only 25% of the night. And most of the receptacles in my room didn't work. But one did.
Business response:
Thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. We have asked our maintenance team to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We reserved a King bed, but the room had a Queen bed. also the air condition was liking.
Business response:
Thank you for taking the time to review our hotel. We regret we were not able to accommodate you in the room of your choice and apologize for the concerns you had with the air conditioner. We will share your comments with our maintenance team and make sure the problem is resolved. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I got fleas in my room.. I got FLEAS in my room. And now I will have itch and pimples on my legs in the next two weeks. Advise: Remove the blanket from bed immediately when you go in and put it away. They have wooden floors in the room so the blanket is the only source of fleas. Sure will not go back to this hotel
Business response:
Deyan, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Worst of the worst Worst experience ever. They took the reservation, have a hold on my credit card, but claimed they had no reservation and no vacancy. We had to sleep in the car at a Walmart parking lot because it was already midnight. Absolute pits. No effort to make up for their colossal screwup. Thanks for helping ruin our vacation.
Business response:
Kenneth, thank you for your detailed review. We apologize for the predicament with your reservation and realize you must be frustrated. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.