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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed I am sorry to say that I wouldn’t recommend this hotel. The room smelled and the bed was uncomfortable. We couldn’t sleep due to the smell. Not sure if it was coming from the room / bathroom or the AC but something needs fixing quickly. We booked the hotel with the understanding that breakfast was supplied but we found out that it was grab and go and was only cereal bars and take away pots of microwave porridge.
Business response:
Dear David, Thank you for your candid review. We are deeply sorry for the unpleasant experience you had during your stay. Your comfort is our top priority, and we apologize for the issues with the room smell and bed comfort. We work hard to provide a clean and comfortable environment. We understand the confusion regarding breakfast and sincerely apologize for any inconvenience caused. We have taken note of your feedback, and it will be shared with the respective teams. Hopefully, we will have the opportunity to make it up to... read more
Would not stay again My room smelled like cigarette smoke and mold. The room had a damp feeling and I woke up to a roach crawling on the desk chair. Check in employee want very professional but the overnight front desk employee was the only positive quality Amy the entire experience. He was friendly and responsive.
Business response:
Dear Krista, Thank you for taking the time to review your time with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Disappointed and outraged. The elevator broke and my handicapped parents had to walk down 3 flights of stairs. The elevator did not get fixed for 3 1/2 to 4 hours later. UNACCEPTABLE!! I requested to have my room next to my parents room, so that I could assist them but that was also not accommodated and we were not even put on the same floor. Breakfast was a joke. They only put out a few muffins for the entire hotel. You also had to bring your dirty towels down every day to get them replaced. You also needed to request and p... read more
Business response:
Dear Bonnie, Thank you for choosing us. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our concerned team is already at work to improve the mistakes. Although they typically do a terrific job responding to our guests' needs, we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Convenient Location. Comfortable bed. Room looks nice. Saw two coackroaches in the bathroom in the middle of the night.. One got away.
Business response:
Dear Gordon, Thank you for choosing our hotel. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Although our hotel has regular pest control service, we will follow up with them to address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a better experience. Sincerely,Hotel Management
disappointed
Business response:
Dear Deborah, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. We encourage you to try us again soon. We are confident you will enjoy a better stay. Sincerely,Hotel Management
Breakfast included was a cereal bar and small yogurt. Not even cream for coffee. Nothing in rooms that are assumed standard.
Business response:
Dear kristin, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments about grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.