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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THERE WAS NO STAY I WAS UNABLE TO GO DUE TO FAMILY EMERGENCY AND CALLED HOTEL THEY SAID THEY WOULD NOT HAVE A PROPLEM WITH REFUND BUT THAT THEY COULD NOT DO IT BECAUSE WAS PURCHASED THROUGH EXPEDIA AND NOW EXPEDIA GIVING ME THE RUN AROUND AND LYING...NEVER AGAIN!!!!!!
Business response:
Dear LINDA, Thank you for sharing your experience. We apologize for any inconvenience caused by the refund process. Regarding your refund, please be assured that we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Not clean Never cleaned my room and hall way smelled like dog pee.
Business response:
Dear Curt, We sincerely apologize for the cleanliness issues you encountered during your stay. Our aim is to ensure all guests experience a comfortable and hygienic environment. Please note that our standard cleaning service is provided once a week, with additional services available for a nominal fee. We regret any inconvenience caused by the odor in the hallway and assure you that we are actively addressing this matter with our housekeeping team. Your feedback is invaluable in our continuous efforts to improve. We apprecia... read more
No breakfast
Business response:
Dear Erlens, Thank you for taking the time to share your feedback. We understand the importance of a convenient breakfast option, and we apologize if this wasn't available during your stay. We're always looking for ways to improve the value we offer our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more fulfilling experience in the future.Sincerely,Hotel Management
When we arrived at this hotel there wasnt any luggage cart had to carry al stiff to 3rd floor wasn’t easy as we had bad backs room was ok shower was slow when water came out
Business response:
Dear Margaret, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the absence of luggage carts and the condition of the shower is concerning, and we understand the impact it had on your experience. Please know that we take your comments seriously and will address these issues promptly to ensure they are resolved for future guests. Our goal is to provide a comfortable and convenient stay for all our guests, and we regret falling short of your expectations in this instance. Y... read more
My room had a number of unresolved issues that staff failed to fix as they had said they would: bedside lamps and outlets not working, room phone not working to call front desk, no hair dryer ( staff said they had all been taken by prior guests), missing bathroom toiletries, and my room was on 4th floor and last day of my stay the elevator was broken so had to carry all my luggage down four flights. Not a pleasant stay.
Business response:
Dear Susan, Thank you for taking the time to write a review of our hotel as a repeat guest. It is nice you had a positive and memorable time in the past with our brand. However, your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuou... read more
Not worth the money
Business response:
Dear Sandra, Thank you for your review. We appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area. Our goal is to provide our guests with exceptional service and amenities; therefore, we regret not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.