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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly room. Almost non existent "breakfast". Uncomfortable bed. Disappointed, because it looked nicer online.
Business response:
Dear Malena, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We have also shared your feedback regarding breakfast with our food & beverage team to see what we can do better. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found... read more
Breakfast not Included Check- in took forever due to only only staff person. The hotel was good. The shower water pressure was very weak. The included breakfast was a coffee with a muffin. When we inquired about the breakfast, we were told that they stopped it during Covid. If it’s not available, why is it still listed in hotel included items?
Business response:
Sergei, thank you for evaluating your stay. We apologize for the wait time you experienced at check-in and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We are also sorry for the issues you had with the water pressure in your suite. We have addressed this concern and hope you will see this as the isolated incident that it was. We also regret any misinformation you have regarding our breakfast offerings. We hope you will give us a chance to redeem ourselves... read more
sOMEHOW i BOOKED AND PAID FOR THE WRONG HOTEL - MEANT TO GO TO HAMPTON INN ON PALM BAY ROAD AND GOT EXTENDED STAY AMERICA INSTEAD. nice clean room. nothing more than a snack bar and coffee for breackfast and NO POOL which was the reason I wanted Hampton Inn. Next time will be more carefull with fingers on keys.
Business response:
Mario, thank you for evaluating your stay at our hotel. We apologize for your disappointment with our breakfast, and we will share your comments appropriately to see where we can improve. We also regret your frustration with the lack of a pool. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The toom was smoked in. There was no breakfast, only after I asked did the staff offer a discount on the hotel because there was nothing to eat.
Business response:
Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.