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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room for a one night stay. When I checked in, there was a sign stating they were helping someone else and they would be back in a moment. I waited for awhile and then someone finally came out from the back, it was obvious they were not helping another guest. When I got to the room, it smelled of mildew and smoke, there was a used bottle of the complimentary shampoo and "body" hair in the shower. I cleaned it out and realized there was no hair dryer. I tried to call to the reception desk, but the phone did not work... read more
Business response:
Dear Amy, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satisfa... read more
I liked having somewhere to lay my head I didn’t really feel safe and comfortable this time the staff made me and my SERVICE ANIMALS feel disrespected there was no mention of cash deposit beforehand and after I made sure the room was clean I didn’t get my deposit back and she accused me of burning furniture and “ruining her linens” I don’t think an establishment should have white towels if cleaning sweaty skin is going to be a problem
Business response:
Dear Ania, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The hotel was very clean and well maintained, the staff was great and very nice. My family and I were driving through to Miami for the night and stopped to sleep. Kids were getting dropped off by a school bus. A man walking off the elevator made a comment to me, some rough appearances as well. I was unaware of the neighborhood as we aren’t from here. The elevator smelled of weed and the hallways, there was also someone extremely loud above us. The hotel again was great it was more so some of the other guests that made the ex... read more
Business response:
Dear Shannon, Thank you for staying with us. We sincerely apologize for the noise issues during your stay and their impact on your comfort. We are also sorry for any concerns you had with certain individuals outside our hotel. We value your feedback as we are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. As you mentioned that you liked our clean property and excellent staff, we request you give us another opportunity to show you the exceptional st... read more
Property was good, staff great
Business response:
Dear Ken, Thank you for sharing your feedback. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Hotel Management
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Business response:
Dear Juan carlos, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely, Hotel Management
A little too noisy, otherwise ok. Watch your step. The hotel and staff were great. The place was kept almost immaculately clean. Some of the other guests however, were noisy and rude and/or "entitled". My Wife and I got on the elevator with another gentleman to head up to our respective rooms. A stop on the second floor was greeted with a young couple with two pit-bull's who were either going up or down. The gentleman decided to take the stairs the rest of the way up to the 4th floor, as they were obviously taking up the all... read more
Business response:
Dear Sheridan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Bad stay for me Room floors was completely wet than i slipped
Too many peoples are smoking around the property
Business response:
Dear Andrew, We appreciate the valuable feedback about your stay. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. Thank you for bringing this to our attention so we can address it immediately. We sincerely apologize for the inconvenience caused. Thank you for staying with us, and we hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.