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Extended Stay America Premier Suites - Melbourne - Palm Bay
- Hotels
- West Melbourne, FL
About this business
Location details
4450 Hollywood Blvd, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
one half of the room didn’t have working outlets
Business response:
Dear Marissa, Thank you for your feedback. We’re sorry to hear about the issue with the outlets in your room. This is not up to our standards, and we’re addressing it with our maintenance team to ensure all outlets are fully operational. We appreciate you bringing this to our attention and apologize for any inconvenience it caused. Your comfort is important to us, and we hope to provide a better experience on your next visit. Sincerely,Hotel Management
fast check in really noisy everyday at all times, feels like a Party at nigth
Business response:
Dear Wilson,Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will give us a chance to serve you better in the future.Sincerely,Hotel Management
Horrible do not stay I booked this hotel out of necessity as family was coming in from out of town for my mom’s funeral. The hotel was dirty . They were short of breakfast everyday . Customer service was the worst . Front desk service was the worst . They were very rude provided zero solutions and had a bad bad attitude . One of the rooms didn’t have an AC and they didn’t give the guests another room this is in Fl in July this is unacceptable. They messed up the billing and expected guest who left to return to fix the billin... read more
Business response:
Dear Shahnaz ,We sincerely apologize for the multiple issues you encountered during such a sensitive time. Your experience does not reflect our usual standards of service and hospitality, and we sincerely apologize for the inconvenience caused. We understand the importance of cleanliness, breakfast availability, and reliable customer service, especially during difficult times. We are addressing your concerns internally to ensure they are promptly rectified. Your feedback is invaluable as we strive to improve. Please accept o... read more
not impressed The a/c kept shutting off and then would say error never got below 77. The elevator kept shaking. would not come back.
Business response:
Dear Morgan, Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the air conditioning and elevator problems during your stay. Ensuring a comfortable and safe experience for our guests is our priority, and we are addressing these issues promptly. Your feedback is valuable, and we hope to have the opportunity to provide a better experience if you choose to stay with us again.Sincerely, Hotel Management
Lumberton was a disaster!!! Bedsheets were dirty, sticky & gross. Fridge was barkey cool
Business response:
Dear Shiri, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we have addressed your concerns with our housekeeping team to prevent future occurrences. Your feedback is invaluable in helping us improve. We hope you will give us another opportunity to provide you with a more pleasant stay in the future.Sincerely, Hotel Management
TV and cooktop did not work .. kept asking for help from front desk but no one came to fix either one .. very disappointing
Business response:
Dear DAVID, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced with the front desk, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. Also, we will share your feedback with our maintenance teams to ensure all in-room amenities are in their best condition. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit... read more
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - Palm Bay
How is Extended Stay America Premier Suites - Melbourne - Palm Bay rated?
Extended Stay America Premier Suites - Melbourne - Palm Bay has a 4.1 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Melbourne - Palm Bay open?
Extended Stay America Premier Suites - Melbourne - Palm Bay is open now. It will close tomorrow at 12:00 a.m.