Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Guest, Thank you for sharing your experience. It is wonderful to learn that you enjoyed your stay with us at Extended Stay America and found the staff to be kind and welcoming. Creating a friendly and comfortable atmosphere is always a priority. The pool closure is understood to be disappointing, especially when traveling with family, as it can be an important part of the stay. Your feedback is appreciated and will be shared with the team. It would be a pleasure to welcome you back for an even more enjoyable visit. Sinc... read more

Business response:

Dear Guest, We are glad that the spacious room and convenient parking added ease to your stay. For cleanliness purposes, we keep the dishware at the front desk, and it is available upon request. We regret any inconvenience this may have caused. Feedback like this helps highlight how expectations align with the stay experience, and it will be shared with the team as part of ongoing efforts to enhance comfort and convenience for all guests. We would love another opportunity to ensure your next stay with us is exceptional. Sinc... read more

Business response:

Dear Guest, We are pleased to learn that the room left a positive impression and provided a comfortable environment for your stay. Your feedback regarding the hallway conditions has been noted and shared with the relevant team to facilitate necessary improvements. Our breakfast is offered as a grab-and-go option for convenience, and we recognize that it may not cater to everyone's preferences. We sincerely appreciate you taking the time to share your experience, and look forward to the opportunity to welcome you back for an ... read more

Business response:

Dear Guest, Thank you for your recent stay at our hotel. We are glad you found the accommodation well-maintained; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for selecting Extended Stay America for your accommodation needs. We hope that you enjoyed your overall stay. However, we regret that the pool was not accessible during your visit. Please know this is sometimes necessary to ensure safety and proper maintenance. We appreciate your understanding and look forward to welcoming you again for another great stay. Sincerely, Hotel Management