Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Jessica, Thank you for your thoughtful remarks. We are pleased to learn that you appreciated the well-maintained environment, attentive service, and convenient location. Your feedback is invaluable to us, and we look forward to the opportunity to welcome you back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Dear Sandra, While we're pleased to hear the location and room design met your expectations, we're sorry the overall environment did not provide the comfort and quality you anticipated. We understand how important cleanliness and a quiet setting are to a relaxing stay. Your comments have been noted and will be shared with our team for review. We hope to welcome you again for a much-improved visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your thoughtful rating. We're pleased to know you had a good stay overall, but we apologize that the sofa bed fell short of your expectations. Your comments are important to us and help guide our efforts to enhance the comfort of our guests. We’ll address this with our team to ensure a better experience moving forward. We appreciate your visit to Extended Stay America and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your accommodation needs. We are pleased to know that you enjoyed your stay and appreciated the service provided by our team. Your feedback regarding the breakfast setup is valuable, and we will take it into consideration as we strive to enhance the guest experience. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts about your recent stay. We are pleased to know you enjoyed the spacious accommodations, as providing comfort for our guests is a top priority. However, we sincerely regret the inconvenience caused by the pool’s unavailability and the lack of prior notification. We understand how disappointing this must have been, especially for the younger members of your family. Your feedback has been shared with our management team to prevent similar situations in the future. We appreciate yo... read more

Business response:

Dear Guest, We regret that our breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. Ensuring your comfort and satisfaction is our unwavering commitment. We would welcome the chance to demonstrate our dedication to an exceptional stay on your next visit to the area. Sincerely, Hotel Management