Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Guest, Thank you for your feedback. We’re glad you chose to stay with us and appreciate you pointing out the humidity in the room. We’ll look into this to ensure greater comfort for future guests. We truly appreciate your feedback and look forward to welcoming you again soon to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. It is nice to know you were pleased with the services and found the stay overall satisfactory. However, please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in... read more

Business response:

Dear Guest, Thank you for your outstanding review. We are glad that everything went well during your with us, and it was a memorable experience. However, we are sorry for your discomfort with the smell in the hallways. We will investigate its source and fix it as soon as possible. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management