Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We understand how important it is for everyone to have the necessary supplies during their stay, especially when traveling with a larger group. Your feedback is valuable and will be shared with the team to help us continue refining the experience for all visitors. We appreciate your input and hope that, despite this challenge, other aspects of your visit were comfortable and enjoyable. We look forward to welcoming you again and providing a more seamless and ac... read more

Business response:

Dear Guest, It is always wonderful to hear that your experience was excellent once again. Your continued trust means a lot to us, and we are delighted to know that our team continues to meet your expectations. Thank you for choosing Extended Stay America for your visits. We truly value your loyalty and look forward to welcoming you back for another comfortable and enjoyable stay soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing your feedback with us. We’re pleased to hear you found the room clean and our team welcoming. That said, we’re sorry to learn that the bed and towels did not meet your expectations. Your comments have been shared with our team to enhance the guest comfort. We hope to have another opportunity to provide you with a more comfortable experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to know you had a satisfactory stay, though we regret that your experience did not exceed expectations. Providing a comfortable and memorable visit is always our goal, and we appreciate your comments as they help us continue to improve. We hope you’ll consider visiting us again in the future, giving us another opportunity to offer you a more enjoyable and fulfilling stay. Sincerely, Hotel Management 

Business response:

Dear Cristian, We are thrilled to hear that you consider us the best extended stay in Miami! At Extended Stay America, we strive to provide a comfortable and convenient experience for all our guests. Your kind words mean a lot to our team and inspire us to keep delivering excellent service. We look forward to welcoming you back for another enjoyable stay soon. Sincerely, Hotel Management 

Business response:

Dear Sherrod, We are pleased you had a pleasant stay at Extended Stay America, and we appreciate the kind feedback. It was our pleasure to accommodate you, and we look forward to your next visit with us. Sincerely, Hotel Management