Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Guest, We truly appreciate your kind comment for our team and are glad that you found the room comfortable. However, we do regret any confusion regarding our dishware policy. Please know that to maintain cleanliness, we keep the dishware at the front desk, and it is available upon request. We regret that this was not communicated clearly during your stay, as our goal is to provide convenience and comfort for every guest. We hope the remainder of your stay was enjoyable, and we look forward to the opportunity to serve yo... read more

Business response:

Dear Guest, We hope your stay was satisfactory. Thank you for your comments. We look forward to welcoming you back so we can provide an even more enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your generous rating. We were pleased to read how much you enjoyed our friendly hospitality. However, we apologize for not meeting your expectations regarding breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to hear that you had a positive experience with us. Our team is dedicated to providing attentive service, and we truly appreciate your recognition of our efforts. We look forward to the opportunity to welcome you back to Extended Stay America in the near future. Sincerely, Hotel Management