Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Guest, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking the time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience at Extended Stay America. It is wonderful to know the room felt comfortable and worked well for your extended stay. As an extended stay property, routine housekeeping is limited, though fresh towels and essentials are always available through the front desk whenever needed. We appreciate you highlighting this, as clearer communication can make the experience even smoother. Your feedback means a lot to us, and we look forward to welcoming you back again for another comfortable... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your stay at Extended Stay America. We are delighted to know that you were pleased with the overall condition and presentation of your accommodations. At the same time, we understand that the fitness area may not have fully met your expectations in terms of space. Your perspective is valuable and helps us better understand guest preferences. We appreciate your comments and hope to welcome you again for an even more enjoyable and well-rounded experience in... read more

Business response:

Dear Guest, Thank you for sharing your feedback and for highlighting the friendly service from our team. Your recognition truly means a lot. We understand that the breakfast offerings and pool availability did not meet your expectations during your stay, and we have shared your comments with the relevant teams. It is encouraging to know the remainder of your visit was comfortable. We appreciate the opportunity to host you and would be happy to welcome you back to Extended Stay America whenever your future travels bring you t... read more

Business response:

Dear Guest, Thank you for being our guest at Extended Stay America! We are glad we could provide a comfortable place to stay during your unexpected travel change. It’s wonderful to hear that our team was able to assist and make your visit easier. We appreciate your feedback about our facilities, and it’s great to know that the overall environment, including parking, met your needs. We hope to welcome you again on a future trip. Sincerely, Hotel Management