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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was dirty, hair all over the tub. Complained about it and nothing was done. Extremely disappointed
Business response:
Dear Shawn, Thank you for sharing your feedback with us. We are deeply sorry to hear about the condition of your bathroom during your stay, and we sincerely apologize for the oversight. Cleanliness is one of our top priorities, and it is unacceptable that we did not meet your expectations. We also regret that after you brought the issue to our attention, it was not addressed promptly. This does not align with the level of service we aim to provide, and we will be reviewing this situation with our housekeeping team to ensure ... read more
To make a long story short, I booked 3 rooms for a group of 5 people to stay one night while waiting for they flight back in Miami. After the submitted the rooms rate to the group they wanted to cancel to I asked for a cancellation literally few minutes after I booked and the hotel made me pay the rooms even if I cancelled. Expedia tried to help me out but the hotel did not want to cooperate. So they decided to stay. Once there they asked for one of the rooms I booked to have one with two beds instead of a queen bed. So the ... read more
Business response:
Dear Joel, Thank you for being our guest. We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let us discuss this with the relevant team and find a r... read more
El desayuno es solo café y muffins. Me esperaba algo más. No tenían piscina al momento disponible. La limpieza y aspecto del cuarto no era el mejor. Estacionamiento pequeño. Pero el personal fue muy amable
Business response:
Dear Neimari, Thank you for taking the time to share your feedback. We sincerely apologize that the breakfast offering did not meet your expectations and that the pool was unavailable during your stay. We understand that these amenities are important to our guests, and we will work to improve both our breakfast selection and the availability of facilities in the future. We also regret that the cleanliness and appearance of your room fell short. Maintaining a high standard of cleanliness and comfort is important to us, and we... read more
Bad Communication Terrible need to remodel
Business response:
Dear Latral, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We truly value your patronage and look forward to the opportunity to enhance your experience during your next visit.Sincerely,Hotel Management
The room is cleaned once a week, and to receive additional towels, you will need to return all currently used towels before new ones are provided.
Business response:
Dear Sameera, Thank you for being our guest and for providing feedback about your visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We greatly value input from our guests, as it helps us improve the overall experience. We hope to have the pleasure of welcoming you back when your travels bring you this way again.Sincerely,Hotel Management
The hotel is very clean and the staff was amazing BUT the do NOT have breakfast they only offer some coffee and some muffins and cookies for “breakfast” and the silverware you have to ask for it and they only give you few plates and 2 cups 2 spoons for 5 people.
Business response:
Dear Carla, Thank you for staying with us and sharing your feedback. While we are glad to note the positive aspects of your visit, we are disappointed that we did not meet all of your expectations. Please accept our apologies for any inconvenience this may have caused. We will share these remarks with our associates as we continually strive to enhance our services. We hope for the opportunity to provide you with a more satisfactory experience during your next visit.Sincerely,Hotel Management
Poor maintenance. Couldn’t get a lightbulb replaced for 18 hours. Lousy breakfast. Terrible coffee, all food was ready to eat muffins and nutribars in plastic packaging. Hall carpet had stains on it.
Business response:
Dear Peter,We regret that your stay fell short of expectations and recognize that maintenance, cleanliness, and overall guest comfort are vital to a positive visit. Your concerns about the promptness of service, the condition of shared spaces, and the quality of breakfast offerings highlight areas where improvements are necessary. Please know that we are committed to addressing these matters to provide a better experience for our guests. We hope to have another opportunity to welcome you back and provide you with a more favo... read more
Me descontaron 100 dólares , aparte de mi estadía me dijeron que era depósito por si dañaba algo, no hemos dañado nada como es posible ? Donde puedo reclamar ?
Business response:
Dear Marlenis, Thank you for reaching out, and we sincerely apologize for any confusion regarding the deposit amount. We understand your concern and would like to clarify that the deposit is a standard procedure we implement when room rent is paid in cash. While we strive to make this process as transparent as possible, we understand our staff failed to communicate this at check-in. Please know that the deposit is fully refundable, provided no damages or outstanding charges exist. We will review your stay, and if everything ... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.7 star rating with 3,393 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.