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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Advertised on their own website plus on Expedia that they offer complimentary shuttle service from the airport, I called to confirm and they said yes, however, they never mentioned that it's only till 10:00 pm. Was a complete inconvenience for us at night time with so much luggage and with elders and kids. Will never stay at any of their locations.
Business response:
Thank you for selecting our hotel for your recent stay. We are so pleased to offer our airport shuttle as a convenience for our guests, however, we certainly apologize for the issues you experienced and for your inconvenience. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Room 219 Loud air conditioning unit sounded like a loud motor. Shower had black mold, hair in sink, rusted towel rack
Business response:
Rob, thank you for reviewing your stay with us. We apologize for the maintenance and cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with the respective teams, and they are fixing the issues you mentioned immediately. We hope you will consider giving us a second chance the next time you are in Miami. Sincerely, Hotel Management
I got here at night around 12 am. The front desk had a bad attitude. I have asked for two beds here in expedia and he told me he has one but i only paid for one bed and was rude. He explained to me that 3rd party web sites are not clear to client online and he had forwarded this to managment but nothing had change. At the end i end up in one bed and pull up coach. Breakfast is a joke do not count on it, cereal and bagels and toast. Oh and coffee. Over all its my first and last time. Not worth what i paid.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
still had towels from previous stay. told front desk, was told well we only clean once a week. Told him we just checked in, he then told us he was just the night clerk no one there, anything he could do for us?
Business response:
Thank you for being our guest. We are extremely sorry your room was not in the spotless condition upon your arrival. We are reviewing this with our housekeeping team to make sure we redouble our efforts in providing our guests with the clean and comfortable accommodation they deserve. Please accept our apologies, and we hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Burde være bedre Havde booket et værelse til 6 pers. Der var to senge med sengetøj og en læder look a Like sofa som kunne slåes ud. En madras hvor man kan mærke fjederne i ryggen og intet sengetøj eller lagen til. Der var heller ikke håndklæder til 6 kun 4. Da vi henvendte os fik vi et lagen og et brunt tæppe vi kunne sove med. Ydermere skulle vi hver gang vi skulle ind på værelset ned i receptionen igen idet vores kort ikke virkede.
Business response:
Sanne, we apologize for the issue you had with the comfort of your bedding and for the inconvenience you had with the key card. We have shared your feedback with the concerned teams to take corrective actions. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,395 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.