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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our check in time was at 3pm. We arrived at 5:15pm and heading up to our room. The room had a Queen size bed but we had
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in. Your feedback has been shared with the concerned team to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
La atención prestada cordialmente. Pero de qué te limpien 1 vez a la semana,y tengas que recoger tu mismo,las toallas,jabones y demás cosas,y tener que cambiar uno mismo la cama no está bien
Business response:
Thank you for the feedback. We are sorry you were unhappy with our hotel policy and regret your stay was not to your expectations. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will visit us back in the future so that we can provide you with a better stay. Sincerely, Hotel Management
From the time we called for pick up at the airport until we got to the motel was well over an hour. Our van driver was a terrible driver and we were all nauseous by the time we arrived. Check in staff was great. There we only two towels in the room that slept 5. No glasses to get a drink of water.
Business response:
Thank you for being our guest. We are glad you had an overall pleasant stay. However, we apologize for the poor service delivered by one of the members of our shuttle service. Your feedback will help us improve our performance going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Upon checking in the gentleman at the front desk, rumbled something about the computer then swiftly took off behind closed doors. So I was standing there for about 5mins waiting his return, when I asked what happened he said the computer was rebooting, which is fine but it was not clearly said before he ran off. The room had a strong disinfectant oder, not good for someone with asthma. The shower curtain in room 210 had mold to the bottom right (once standing in the tub facing the door).
Business response:
Thank you for taking the time to share your experience. We are sorry for the issue you encountered at the time of check-in and regret the cleanliness issue you had in your room. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Dimensioni della stanza più che adeguate...peccato che la mini suite non abbia nemmeno un bicchiere! Avevo prenotato per 4 avendo dovuto avere a disposizione un letto matrimoniale e un divano letto... Quest'ultimo non era nemmeno preparato e ci hanno fornito successivamente lenzuola e coperte (preparato da noi!!!). Bagno dotato di phon ma prodotti scarsi ed insufficienti per tutti. Letti scomodi. Più di 20 prese elettriche ma tutte necessitavano di adattatore: nemmeno una presa usb, che ormai è diffusa ed utile ovunque. Cola... read more
Business response:
Thank you for choosing us. We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
the room was too old and dust smelling, the shower was a disaster, the worst ever...
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room stinks very bad I couldn't sleep I don't know if was the carpet or the a/c was coming from. I will never will stay in this hotel Again.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that were apparently missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Ma... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.