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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They took money from me after I left my card after I left .
This hotel should not be considered as Airport hotel. It is 7 miles away from the airport, the shuttle only works from 8am to 10 pm. I arrived at midnight so I have no transportation, in addition no WiFi because they said I had not been registered . Moreover I had to leave at 7am so no transportation. You have to pay for transportation, then this hotel will be more expensive than the 5 stars hotels near to the airy. Very poor services for airport travelers
Business response:
Thank you for sharing your experience online. We regret the inconvenience caused and are sorry as our location made traveling for you uneasy. Your feedback concerning the wifi issue has been discussed with the concerned team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to host you in the future. Sincerely, Hotel Management
We arrived at 01:45, but we could not check in until 02:00 because the computer system was occupied doing its daily update. The clerk was as nice as he could be, but said he couldn’t access the system to assign us a room or issue our key cards. The only option was to sit in the lobby and veg until the system was back up. Once back up, we efficiently completed the check-in process, but we already lost nearly an hour of sleep during our relatively short overnight layover at MIA. Surely in this era, there’s a more customer cent... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
NO ROOM SERVICE CHECKED IN TUESDAY MAY 7TH CHECK SATURDAY MAY 11TH. HAD TO GET TOWELS. BATHROOM TISSUE FROM FRONT DESK. NO UTENSILS!!
Business response:
Redell, we apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels along with any toiletries are always available at the front desk and provided to a guest upon request. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Not very clean grout in the bathrooms was black in many spots. No pillows or blankets for the soda sleeper and we were given 2 towels for 6 people had to ask for everything. TolD there was shuttle service to the airport but that was after nine in the morning not very convienent
Business response:
Thank you for staying with us. Providing a fresh, clean suite is our priority, and we are sorry we fell short. We will be working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We also apologize for your disappointment with the in-suite amenities. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedba... read more
Staff unprofessional. Breakfast is only coffee and chocolate bars
Business response:
Thank you for choosing to stay with us. We're sorry for the service issue you had while you were here and that you were unhappy with our grab-and-go breakfast. We have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can make it up to you. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.