Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

James, thank you for being our guest. We are sorry you did not experience the best from one of our associates. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Jeff, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Alberto, thank you for reviewing your stay. Please accept our apologies for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. We assure you that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your reque... read more

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We apologize you were unhappy with our housekeeping services. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your visit. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and that you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your concern in regard to the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast choices. We hope to host you back in th... read more

Business response:

Alfonso, thanks for evaluating your visit to our hotel. We apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management