This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean. The lobby being the first contact was dirty.
Business response:
Thank you for your review. Please accept our sincere apologies for the cleanliness issues you experienced at our lobby. Your feedback is important to us, and we have shared this with our housekeeping team to make sure we are more diligent in our efforts moving forward. We hope you will choose to stay with us again so we can provide you with a much better experience. Sincerely, Hotel Management
Never go back No one was at front desk. You have to go to front desk for towels plates,napkins etc . they have nothing in the room if your paying for a full kitchen you should have items there . Will never go back . Area sucked its behind a shopping mall
Business response:
Thank you for being our guest. We are sorry for the inattentive service you experienced and for your disappointment with the in-room amenities. Your feedback will be shared with the appropriate team members to improve our service going forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
It was noisy from planes and other guest. Also no blanket or pillows for pull out bed and called to request blanket and pillow was told i had to come down to get the stuff. Also they dont acept cash.
Business response:
Thank you for staying with us. We regret your disappointment with our hotel and cash policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We are also sorry for the noise issue you experienced and regret the inconvenience it caused. Thank you again, and we hope you will consider and revisit us soon. Sincerely, Hotel Management
Basic hotel. Do not expect much. Hotel need restoration. Breakfast poor, insuficient staff to clean and ensure food is available. For a night stay might be ok but do jot expect much
Business response:
Thank you for sharing your feedback. We are sorry your stay was not a pleasant one and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Nunca volvería. No lo recomendaría. NADA RECOMENDABLE: 1) te ofrecen cocina y no hay utensilios para cocinar, ni vasos, ni cubiertos, nada de nada. Cualquier cosa que necesites hay que pedirla en recepción 2) la limpieza de las habitaciones las hacen 1 vez a la semana 3) desayuno desastroso 4) no hay suministro diario de jabón 5) no hay almohadas para el sofacamas No lo recomendaría. No volvería NUNCA Un last checkout de 3 horas cobran eln50% de la tarifa
El trato es pésimo desde el momento de hacer el check in y no me explicaron bien mis dudas. El Sr. Marcelo que fue el que me atendió se le pido expender un día más y al otro día me llaman por telefono porque yo no había entregado la llave, le indicó que había extendido el día y el alega que yo no le dije y hasta me había echo firmar el día agregado. Me bloquearon el acceso al cuarto y me hicieron pagar un día extra con ellos y me cobraron más porque con ellos directo es otro precio. El trato siempre del Se. Marcelo fue pésim... read more
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us an... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.