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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a horrible smell (most likely the carpet) and bathroom had mold in all corners. The mattress in the pull-out sofa bed was springs covered with material. Could feel all spring on every portion of my body. Refrigerator was missing a leveler leg and rocked to and fro so badly that items on the shelves inside would fall over when trying to open/close the door.
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties in your room. We have shared your concerns with the responsible teams in an effort to improve our performance to prevent these issues from happening again. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
No hot water , stink , dirty kitchen
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I didn’t like anything from this hotel. It was dirty and breakfast was horrible!
Business response:
Thank you for choosing us. We are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast choices. Please know we have shared your feedback with the respective teams to be more diligent going ahead. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Not enough cameras on property. Had stuff from my truck stolen.. cost me 7k
Business response:
Dear Valued Guest, Thank you for bringing this to my attention. We take issues such as this very seriously. Please allow us sometime to look into this matter further. Sincerely, Hotel Management
My cable went out I had 4 children with me it made it horrible. Then the phone wouldn't work to call the front desk. Wen't to the front desk twice and no one was there then finally, the 3rd attempt someone was there.Wen't to the vending machine and it took my money just disappointing. My children was scared because going to sleep you can here a water sound in the wall and the carpet had holes in it. And to top it off we had 2 TVs and only one remote control it was suppose to be 2 but hey we couldn't watch TV any way. I tried... read more
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the maintenance issue you experienced in your room and that our front desk staff was not responsive to address your needs. Please know we have shared your feedback with the concerned teams to prevent these issues from happening again. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Couldn’t connect to internet.........................
Business response:
Thank you for taking the time to evaluate our hotel. We're sorry for the trouble you had while connecting to our internet. We are working with our service provider to determine if there is a greater problem or if this was an isolated event. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Terrible and unattended place Terrible. Bathtub drain doesn’t work and have to leave without taking a shower, pillow smell bad and more
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the odor and maintenance issues you experienced during your stay. Your review has been shared with the concerned teams so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.