Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Evangelina, It is wonderful to know that the location worked well for airport travel and that the visit felt worthwhile and convenient. Our team works hard to provide a comfortable place for guests on the go, and feedback like this is truly appreciated. We look forward to welcoming you again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Dear Sonia, We are glad the location was convenient for airport access and made travel a little easier during your visit. Providing a comfortable and practical place to stay for guests on the go remains important to our team. We appreciate you choosing Extended Stay America and look forward to welcoming you back whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Anais, Thank you for taking the time to share your experience. It’s good to know the location worked well for your needs and that you found the room comfortable. However, we regret that daily housekeeping and the simple grab-and-go breakfast did not fully meet your expectations. Your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. Additionally, please know that our housekeeping service is tailored for long-term guests to minimize disrupt... read more

Business response:

Dear Ratnadewi, We are glad the location was convenient and that our staff made a positive impression. At the same time, we understand the frustration caused by issues with the door key. We will review this with our team to ensure smoother key card operations going forward. We also regret if the laundry charges were not communicated clearly during your stay, as our goal is to provide convenience and comfort for every guest. Your comments will be shared with our team to improve the experience. We appreciate you bringing this ... read more

Business response:

Dear Robin, Thank you for sharing your feedback. We’re pleased to hear that the location and comfort of the bed added positively to your stay. We understand how the temporary closure of the pool and the limited housekeeping may have impacted your overall experience, and we appreciate your observations. Guest comfort and satisfaction are very important, and comments like yours help highlight areas where enhancements can be considered for future visits. We value your input and hope that on your next stay, you are able to enjoy... read more