Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear MARIA, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed the friendly service provided by our team and are delighted our hotel offers everything you need for a convenient stay. However, we apologize for any discomfort you felt due to the presence of young people in the parking lot at night. We take security and the comfort of our guests seriously and will address this matter to ensure a more peaceful environment. Thank you again for taking the time to tell us about your stay. We... read more

Business response:

Dear Carlos, Thank you for selecting our hotel and taking the time to write a review. We are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope this was not too much of an inconvenience and did not take away from ... read more

Business response:

Dear Teresa, Thank you for choosing Extended Stay America and sharing your recent experience. We appreciate your compliments about our clean accommodations and the hospitable service provided by our front desk associate. While we don't have balconies, we hope you enjoyed your overall stay with us, and we look forward to welcoming you back in the future for another great experience. Sincerely, Hotel Management 

Business response:

Dear Elijah, Thank you for choosing Extended Stay America for your recent visit to Miami and sharing your experience with us. We are glad you enjoyed your stay and appreciate your positive comments about the affordability and overall value. However, we apologize for the inconvenience regarding the kitchen amenities and will work to improve this aspect. It is always a joy to see our guests excited about returning, and we look forward to hosting you again for another comfortable night when you're in the area. Sincerely, Hotel ... read more