Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Ginetti, Thank you for reviewing your stay at Extended Stay America. We appreciate your kind remark about our spacious and apartment-style accommodations. However, we apologize for the inconvenience you experienced with the door key. Our team is dedicated to ensuring a seamless stay for all guests, and we'll work on improving this aspect. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Sincerely Hotel Management 

Business response:

Dear Paola, Thank you for choosing us and sharing your feedback. We appreciate your choice of our hotel near the airport and your feedback on your recent stay. We regret to hear that you were not entirely satisfied with your experience. Your comments are important to us, and we will take note of your observations regarding door handle maintenance, security, and kitchen utensils. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we will work to improve in the mentioned areas. We hope you will cons... read more

Business response:

Dear Veronica, Thank you for mentioning what a terrific value we offer our guests and how much you enjoyed your visit overall. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management