Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear stefan, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you appreciated our location and renovated rooms, we're disappointed to learn about the issues you encountered. Your feedback is crucial, and we'll address these concerns to enhance the overall experience for all our guests. We appreciate your patience and understanding and hope you'll consider staying with us again, where we aim to provide an improved and more comfortable stay. Sincerely, Hotel Managem... read more

Business response:

Dear Daniel, Thank you for evaluating your stay. We are glad to know how much you liked your room along with a fully-equipped kitchen. Our suites are designed to make you feel at home, and our guests often mention how great it is to have the extra living space and a kitchen area. We make every effort to meet your in-room needs and are happy to know we exceeded your expectations. We would love your feedback if there is anything we could have done to improve your experience. Thank you again, and we look forward to your next st... read more

Business response:

Dear Osmar, Thank you for staying with us. We were happy to read how much you liked our spacious rooms. We have taken note of your feedback regarding our breakfast choices; we always appreciate hearing from our guests and learning what would enhance their visit. It was our pleasure to host you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Katty, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with clean accommodation. Therefore, we apologize for your disappointment with our complimentary breakfast and the cleanliness not meeting your expectations. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to w... read more

Business response:

Dear Diego, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with well-maintained accommodation. Therefore, we apologize for your disappointment with our complimentary breakfast and the pool not meeting your expectations. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. We hope you will give us another chance to provide you w... read more