Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Nicole Sforcim, Thank you for taking the time to review our hotel. We're delighted you found our hotel convenient and the rooms clean, as depicted in the photos. Being located near the airport does offer a practical advantage. We appreciate your feedback on our breakfast offering and will consider ways to enhance this aspect for future guests. Thank you for your valuable insights, and we hope to welcome you again during your next visit. Sincerely, Hotel Management 

Business response:

Dear Jolanda, We're delighted you appreciated our hotel's proximity to the airport and Miami. Your feedback is important to us, and we hope you had a comfortable stay. If you have any suggestions on how we can improve your experience in the future, please feel free to share them. We look forward to hosting you again whenever you return to the area. Thank you for choosing our hotel. Sincerely, Hotel Management 

Business response:

Dear Marianella, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your recent stay. We're glad that you didn't encounter any issues during your visit. We apologize if there was any misunderstanding about the sofa bed. In the future, feel free to reach out to our staff for any specific room requests, and they will do their best to accommodate your needs. We look forward to the opportunity to host you again. Sincerely, Hotel Management 

Business response:

Dear Mireille, Thank you for sharing your experience with us. We're delighted you found our location convenient for your stopover, particularly with the airport nearby. We understand the importance of a good breakfast to start the day and appreciate your feedback. While we offer limited breakfast options, we continually strive to enhance our services. Thank you for staying with us, and we look forward to welcoming you back if your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that you had a very good experience during your stay at Extended Stay America. We note your feedback about the corridors' smell and the absence of bathroom odor extractors, which we'll consider for improvement. We apologize for the inconvenience regarding the pool during your visit. Your satisfaction is important to us, and we hope to provide you with an even better experience on your next visit. Sincerely, Hotel Management