Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Zu, Thank you for being our guest. Although you had a pleasant stay, but we are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience. Your observations about the breakfast choices have been duly noted. Also, we regret the housekeeping issues you encountered in your room. We promise to address it on a priority basis. On the positive side, we are glad you were pleased with our location being perfect for your needs. Please allow us another chance to host your visit and pr... read more

Business response:

Dear Cynthia, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your feedback is important and is shared with our team to review and improve. Considering our location, please allow us an opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Cristine, Thank you for writing an excellent review. We appreciate your kind remarks about our hotel's location and services. However, we are sorry for the breakfast issues that did not meet your expectation. We will share your comments with our concerned individuals for improvement. We look forward to seeing you again at Extended Stay America. Have a great day! Sincerely, Hotel Management 

Business response:

Dear Melissa, Thank you for choosing us. Although you had a pleasant stay, but we are sorry for the disappointment. We regret you had to pay $100 on your arrival, which you were unaware of. This amount is charged to guests paying the room rent in cash. It takes 14 days for it to return to you, and you can also reach out to our desk for further assistance. Also, we apologize that our housekeeping team missed a few spots in the room preparation, which caused inconvenience to you. We value your feedback and hope you will return... read more

Business response:

Dear Elmira, Thank you for being our guest. It is good to know you had a pleasant stay and were pleased with the spacious suite. However, we are sorry for the breakfast concerns that you encountered. Your remarks are shared with our team for review and improvement. We appreciate your business and hope you will consider staying with us again so we can provide you with better service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management