Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Gerald, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely, Hotel Management 

Business response:

Dear Alejandro, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and that you liked our location close to the airport. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding the bathroom and parking area. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Thank you. Sincerely, Hotel Managemen... read more

Business response:

Dear Karen, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for your concerns during your time with us. We take these comments seriously and use them to improve our guest experience. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels. Sincerely, Hotel Management 

Business response:

Dear Luis Miguel, Thank you for choosing us and sharing your recent stay experience. It is glad you had a pleasant stay overall and enjoyed the location near the airport. However, we are sorry for the disappointment with the room's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Our front desk team is available to help you. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely, Hotel Management