Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Guest, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our heartfelt apologies for any inconvenience this may have caused. Your feedback is invaluable to us, and we take these matters with the utmost seriousness. We are committed to addressing these issues to ensure a better experience for our guests in the future and we hope you consider giving us another opportunity to provide the exceptional experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Crystal, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more

Business response:

Dear Neri, Thank you for sharing your feedback. We're sorry to hear about the issues you encountered with water pressure, the clogged shower, and the lack of daily room cleaning. Your comments about the front desk staff are concerning, and we will address this to ensure a better experience for future guests. We appreciate your feedback and will use it to make necessary improvements. We hope you'll consider giving us another chance in the future. Sincerely,Hotel Management 

Business response:

Dear Jonathan, Thank you for your feedback. We apologize for the inconvenience caused by the ongoing remodeling and the impact it had on your experience. We understand that construction can sometimes be disruptive, and we’re working hard to ensure it’s completed as quickly and cleanly as possible. Your comfort and satisfaction are our priorities, and we appreciate your patience during this time. We look forward to welcoming you back once the renovations are complete.Sincerely,Hotel Management 

Business response:

Dear Jean, Thank you for choosing Extended Stay America. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Frank, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Sumanth, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely regret any shortcomings in meeting your expectations. We have already shared your feedback with our housekeeping team for a thorough review and necessary action. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management