Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Anette, We appreciate you taking the time to share your review with us. It brings us immense pleasure to learn about your positive experience with our services. We look forward to the opportunity to host you again at Extended Stay America in the days to come.Sincerely,Hotel Management 

Business response:

Dear Saul, Thank you for taking the time to share your review. Your specific feedback about our location is appreciated. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management 

Business response:

Dear Kimberly, Thank you for your specific feedback about our guest suites. We are sorry you found the bed uncomfortable. For future visits, we have various room configurations and are always happy to help you find the best suite to suit your needs! We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon and wish you safe travels. Sincerely,Hotel Management 

Business response:

Dear Hector, Thank you for staying with us and posting your kind remarks about our hotel. It is nice to read that you enjoyed our accommodations and convenient location and found us to be a good value. We are delighted to hear your kind compliments about our associates. We hope your overall stay was enjoyable. Thank you once more, and we look forward to seeing you again soon. Sincerely,Hotel Management