Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Duane, We hope your overall stay was pleasant. However, we were disappointed that our accommodations did not provide the value you hoped for. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management 

Business response:

Dear Jasmine, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for sharing your thoughts about your recent stay. We are glad you enjoyed your time with us overall. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Amy, Thank you for sharing your feedback. We are delighted to hear that you found our staff friendly and helpful. Our team strives to provide excellent service and ensure a pleasant stay for all our guests. We appreciate your comments and look forward to having the opportunity to serve you again in the future.Sincerely,Hotel Management