Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Lunetta, Being a part of your wonderful stay is the greatest compliment, and we are delighted you enjoyed so much about your time with us. Thank you for spotlighting our friendly staff, central location, and all the comfort and amenities we provide our valued guests. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear DOMINIC,We are delighted to learn of your exceptional experience during your stay at Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We extend our sincerest gratitude for selecting us as your preferred accommodation and eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for your feedback. We’re sorry to hear that our breakfast offerings did not meet your expectations. We are continually working to improve our services and appreciate your comments, which will help us enhance our breakfast options. Your satisfaction is important to us, and we hope to provide a better experience during your next stay at Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Angela, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management