Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Jasmine, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for sharing your thoughts about your recent stay. We are glad you enjoyed your time with us overall. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Amy, Thank you for sharing your feedback. We are delighted to hear that you found our staff friendly and helpful. Our team strives to provide excellent service and ensure a pleasant stay for all our guests. We appreciate your comments and look forward to having the opportunity to serve you again in the future.Sincerely,Hotel Management 

Business response:

Dear Fernando, Thank you for your kind review! We’re delighted to hear that you enjoyed our convenient location near the MTR, supermarket, and restaurants. It’s great to know you found the room spacious and the bed comfortable. We aim to provide great value and are pleased that our efforts met your expectations.We look forward to welcoming you back to Extended Stay America in the future.Sincerely,Hotel Management