Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Guest, We are delighted to know you appreciated the convenient setting and easy access to nearby shops and dining spots. It is great that the location added to the comfort of your visit. Your feedback regarding amenities is valued, as it helps us improve the guest experience. Thank you for choosing Extended Stay America, and we look forward to welcoming you again for another pleasant and convenient stay. Sincerely, Hotel Management 

Business response:

Dear Lyudmila, We are sorry to learn that your experience was not as comfortable as expected. We understand how unpleasant it can be when a room environment does not meet your expectations, and we truly regret any discomfort this may have caused. Your feedback has been shared with our team to ensure the concerns you mentioned are promptly addressed. We appreciate you taking the time to bring this to our attention and hope to have the opportunity to provide you with a more relaxing and enjoyable stay in the future. Sincerely,... read more

Business response:

Dear Puneet, It’s wonderful to know you enjoyed a clean space and friendly service during your visit. At Extended Stay America, our team works hard to ensure guests feel comfortable and cared for, so your kind words mean a lot. We’re glad your experience reflected our commitment to hospitality. We look forward to welcoming you again soon and making your next stay just as enjoyable, if not even better. Sincerely, HotelManagement 

Business response:

Dear Fellipe, We appreciate your thoughtful feedback and are glad you found the location convenient and the parking beneficial. It’s great to hear these aspects added value to your stay. Your perspective on pricing is important, as it helps guide future improvements. While your experience was generally positive, your comments offer insight into areas we can consider enhancing. Thank you for sharing your impressions, as they help us better understand guest expectations and work toward providing an even more satisfying experie... read more

Business response:

Dear Stephanie, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Dear Esteban, Thank you for taking the time to share your experience. It’s always concerning to hear when a visit does not reflect the comfortable and welcoming environment we aim to provide. Your observations are greatly appreciated and will be carefully reviewed by the appropriate team to ensure standards remain consistent. Guest feedback plays an important role in identifying areas of improvement, and your comments will certainly be taken into account. We value your perspective and hope you will consider giving us another... read more