Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear William, Thank you for your feedback. We’re sorry to hear that our breakfast offerings did not meet your expectations. We are continually working to improve our services and appreciate your comments, which will help us enhance our breakfast options. Your satisfaction is important to us, and we hope to provide a better experience during your next stay at Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Angela, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Duane, We hope your overall stay was pleasant. However, we were disappointed that our accommodations did not provide the value you hoped for. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management