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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast no good
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and are sorry to learn that your breakfast experience did not meet your expectations. We are continually working to enhance the quality and variety of our offerings to ensure greater guest satisfaction. Your comments will be shared with our team for improvements. We look forward to welcoming you back for an improved and more enjoyable stay in the future. Sincerely, Hotel Management
The location was good, next to the metro and a shop. Quiet area, even though it's on a main road. Breakfast was the same every morning. When we arrived, we were told that there was an extra selection on some mornings, but there wasn't. When we checked in (on a Sunday), we were told that a 7-day stay includes one cleaning. We asked about cleaning on the fifth day and it turned out that the cleaner only comes on Sundays, which is our arrival and departure day. So the cleaner didn't come at all during our stay, not even to take... read more
Business response:
Dear Guest, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding certain aspects of your stay. We regret your disappointment regarding the breakfast selections and, most importantly, the housekeeping services. Being an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In respon... read more
Staff was great. Super nice and friendly. I got an ADA room on the first floor, not by Request, but I prefer not to have that next time.
Staff if excellent, calm area . Love that the rooms have a mini kitchen, fridge, refrigerator, sink. Easy access to down town miami ,clubs, and restaurants.
Business response:
Dear Guest, It is great to know you enjoyed the peaceful surroundings and the convenience of the in-room amenities during your stay at Extended Stay America. We are happy that our location made it easy for you to explore nearby attractions and dining spots. Your kind words about the team are truly appreciated. We look forward to welcoming you back soon for another comfortable and enjoyable visit. Sincerely, HotelManagement
Nice and clean. Convenient parking. Friendly man at front desk.
a
Business response:
Dear Guest, Thanks for the outstanding rating! We are delighted that your time at Extended Stay America was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Sincerely, Hotel Management
We didn’t have a breakfast because they finished so early.
酒店位置佳，靜中帶旺，離火車站10分鐘步程。 大型超市、餐廳只是5分鐘步程。酒店沒有任何設備及個人護理用品。 酒店無提供飲用水。對要求不高旅客提供價錢合理交通方便選擇。
Business response:
Dear Guest, We are delighted to know you appreciated the convenient setting and easy access to nearby shops and dining spots. It is great that the location added to the comfort of your visit. Your feedback regarding amenities is valued, as it helps us improve the guest experience. Thank you for choosing Extended Stay America, and we look forward to welcoming you again for another pleasant and convenient stay. Sincerely, Hotel Management
Room smelt like smoke, very cold
Business response:
Dear Lyudmila, We are sorry to learn that your experience was not as comfortable as expected. We understand how unpleasant it can be when a room environment does not meet your expectations, and we truly regret any discomfort this may have caused. Your feedback has been shared with our team to ensure the concerns you mentioned are promptly addressed. We appreciate you taking the time to bring this to our attention and hope to have the opportunity to provide you with a more relaxing and enjoyable stay in the future. Sincerely,... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,785 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.