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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rented two rooms for four nights to escape hurricane Milton. Rooms smelled horrible and are run down. In fact I rented in another property in addition to the hotel costs incurred as we just could not stay there.
Business response:
Dear Raymond, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations during such a challenging time. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your future visit to the area so we can show you our commitment to outstanding ... read more
No me gustaron los cuartos de este hotel el precio no concuerda con las facilidades. Estan en estado de deterioro. No me volvería a quedar aqui.
Business response:
Dear Josmarie, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations and that you found the rooms to be in a state of disrepair. We understand your concerns regarding the pricing and facilities, and we take this feedback seriously as it helps us identify areas for improvement. We appreciate your input and hope to have the opportunity to enhance your experience in the future. Sincerely,Hotel Management
Stains on tub, towels, shower curtains and bed. Overall clean but had a strong smell of mold/mildew. Somebody punched out door multiple times throughout the night as well.
Business response:
Dear Destinee, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely, Hotel Management
No recomendado No me gusto nada , sucio , ruidoso y el desayuno pésimo
Business response:
Dear Hector, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Man... read more
Poor service, bad towels, no food, etc
Business response:
Dear Miguel, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Man... read more
Would not stay again… off leash animals running around, my room smelled like cigarette smoke, front desk deactivated my room key in the middle of the night, I was in fear of my own safety staying here would not recommend
Business response:
Dear Anthony, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.