This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was wonderful! Clean rooms and comfortable beds! Staff super friendly! Will stay here again!
Business response:
David, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not great, not even kinda. Actually had people out side of my window jackhammering the road at 10:30pm the first night. Not so awesome. Also, My room had seemingly dirty pillow cases and the bed was made with a top sheet vs. a fitted sheet which I had to ask for. I also had no towels in my room (407) when I checked in... which I had to ask for as well. I didn't ask for dishes because I had no plans on staying longer. Probably won't stay there again.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Bathroom was dirty, sink and shower not cleaned
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
I liked that it had a full size refrigerator and a small cooktop stove.
Business response:
Mary, thank you for being our guest and sharing a review of your recent visit. We are glad that our service and accommodations exceeded your expectations and that you particularly loved our in-room kitchen amenities. We hope that your satisfying experience will bring you back to enjoy more of what we offer. Thank you again for choosing Extended Stay America. Sincerely, Hotel Management
Slow service and unprofessional Unfortunately the staff was no where to be found for check in. Took 15 minutes for someone to show and didn't say hello or sorry for your wait. The bed was comfortable but the floors and walls were thin as paper. You could hear people talking, or walking in the hallway or upstairs as if they were right in your room. Not going back to this hotel.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Room was noisy and hotel was short staffed. Room was clean
The hot water didn’t work for hours my last day. The muffins for breakfast weren’t anywhere fresh. The window and the recliner had issues
Business response:
Frank, thank you for the feedback. We are sorry for not meeting all of your expectations regarding your room. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We appreciate your constructive feedback and hope we have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.3 star rating with 1,500 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.