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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Something for Breakfast would have been a little nicer for someone leaving early in the morning. A granola bar and Coffee was not what was expected at all. fresh fruit or cereal would have helped.
Business response:
Daniel, thank you for being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We value your suggestions and hope to see you again soon for a satisfactory experience. Sincerely, Hotel Management
When I arrived at 5pm on Thursday after an 11 hour drive I was told I did not have a room as they overbooked the hotel and had let the people that were in my assigned room stay another night. The desk clerk was rude and matter of fact about it. After my insistence that they find me a room I was given a queen room not the king room I had booked. I asked the clerk for a price adjustment to the lesser room and she said no-nothing she could do because I booked third party. She was overall very rude. The following morning I went ... read more
Business response:
Sandy, thank you for your review. We are sorry for the reservation issues you had and were not able to accommodate you with the suite of your choice. However, we are glad our front desk staff made it to your satisfaction. We regret the inconvenience you had and hope to see you again soon for a much better experience. Sincerely, Hotel Management
Excellent!! Wonderful place. Very clean, more of a European style - no carpeting, which left it feeling much cleaner.
Business response:
Leslie, thank you for choosing to stay at Extended StayAmerica. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one. Sincerely, Hotel Management
beds were very hard , liked the tall toilet, didn't care for the dog smell in the hallways.
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, your comments regarding the odor in the hallway will be shared with our housekeeping team so that corrective measures can be taken. We hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Nice and simple Overall was a good place if you are not looking for anything fancy. Our room was a little dirty when we checked in but house cleaning was quick to respond. The area is nice and quiet and it is right next to a bus stop that goes straight to downtown.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and cordial housekeeping staff. We look forward to welcoming you back soon! Sincerely, Hotel Management
The room was clean and well kept and at check-in, the woman at the counter was attentive and friendly. However, that was the last we would see if any staff member until checkout. The remote for the TV was broken and we tried to contact the desk to get a replacement or batteries and there was no one there.
Business response:
Thank you for your review of your recent stay. We are glad you liked your clean suite and friendly front desk staff. However, we are sorry for the issues you had with the television remote. Your concerns have been shared with the appropriate team for review and action. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Friendly staff and clean room, however the suite did not have any dishes provided for the kitchenette. Oatmeal packets were available for breakfast, but no milk or bowls to prepare it in.
Business response:
Thank you for your review of your recent stay. We are glad you liked your clean suite and friendly front desk staff. Please know, kitchenware for your suite is kept and available at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 3.8 star rating with 2,106 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.