Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad you found us to be at a fair price and that our location worked well for you. However, we're sorry for the inconvenience you had due to our hotel policy. Please know kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Also, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. H... read more

Business response:

Thank you for your review. We're glad you liked your well-appointed room and that you were impressed with the service provided by our associates. However, we're sorry our hotel and amenities were not to your expectations. Please know Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are av... read more

Business response:

Yuejuan, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Gerald, thank you for choosing Extended Stay America and for the nice rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Heather, thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us and liked your well-equipped suite. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We were sorry to learn that you encountered maintenance issues in your suite. We will address this with our team. Our goal is to ensure every guest has a relaxing and comfortable stay, so we thank you for bringing this to our attention. We look forward to having you back with us again in the future. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management