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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent area. Uncomfortable bed. No coffee in the room.
Business response:
Jessie, thank you for the feedback. We are sorry for the disappointment you had with the comfort of the bed and regret the inconvenience caused. We would like to inform you that the coffee-maker is always available at the front desk and is complimentary. Be assured we will remind our staff to communicate this more clearly going forward. On a positive note, we are happy you liked our location and had a comfortable stay. Thank you again, and we hope to serve you better on your next visit. Sincerely, Hotel Management
Great experience! No issues at all. The rooms were clean and had all the expected amenities. The elevator was very hot inside, but apart from that everything was great.
Business response:
Nick, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your well-kept suite. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Good value and good location to stores, restaurants and downtown. The bathroom had a slight oder. Maybe a sour like mildew smell. Not sure. But overall was clean and neat.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were happy with our affordable rates. Also, we have asked our housekeeping team to deep clean the bathroom to remove the unpleasant odor. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
This hotel was clean and in a good location. The staff was very friendly and welcomed me and my dog. I was a little disappointed there was no standards of cups and coffee pot in the room. They are available at an extra charge I believe but they don’t come automatically. The bed was comfortable and they did have grab and go breakfast and coffee downstairs which was nice. Overall good stay just missing a few standards in the room.
Business response:
Thank you for being our guest. It’s a pleasure to know you liked most aspects of our hotel. However, we are sorry for the issues you had and regret the inconvenience it caused. Kindly note, in-room amenities and other items such as kitchenware are available and complimentary at the front desk. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Great stay. Breakfast was very light.
Business response:
Edward, thank you for the generous review of the Extended Stay America. We are glad you had a comfortable stay and that you enjoyed our grab-and-go breakfast. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was very nice at check in and check out. The guy that checked us in went out of his way just to find us a luggage cart, even though he seemed to be the only one working the entire hotel. The room was not the best as far as cleanliness, and didn’t seem worth the price.
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our associates and that you had a pleasant visit. However, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been shared with the housekeeping team to be more diligent in their work. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 3.8 star rating with 1,977 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.