Extended Stay America Premier Suites - Oakland - Alameda

Business response:

Dear Ricardo, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay after a long drive and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the window blackout curtains and the cleanliness of the elevators. Your comments are valuable to us, and we will address these issues to ensure a better experience for our guests. We appreciate your input and hope to provide you with an improved stay in the future.Sincerely,Hotel Management 

Business response:

Dear Monique, Thank you for your recent stay at Extended Stay America and for sharing your experience. It is great that you enjoyed your time here and found our rooms spotless. Please revisit us whenever you are in the area.Sincerely,Hotel Management 

Business response:

Dear DeAnna, Thank you for choosing Extended Stay America for your recent stay in Oakland. We are happy your overall experience was pleasant. However, we apologize for not living up to our commitment to clean, fresh accommodations during your stay, which kept it from being perfect. We are working with our housekeeping department to ensure this does not happen again. We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. Thank you for allowing us to be of service; we hope to hav... read more