Extended Stay America Premier Suites - Oakland - Alameda

Business response:

Dear DeAnna, Thank you for choosing Extended Stay America for your recent stay in Oakland. We are happy your overall experience was pleasant. However, we apologize for not living up to our commitment to clean, fresh accommodations during your stay, which kept it from being perfect. We are working with our housekeeping department to ensure this does not happen again. We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. Thank you for allowing us to be of service; we hope to hav... read more

Business response:

Dear Jessica, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear STEVE, We are delighted you had an excellent stay at Extended Stay America, and thank you for the fantastic review. We especially appreciate your generous compliments about the great view from our suites. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Xaver, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room, mainly with cleanliness. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management