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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Extended Stay America Hotel Oakland - Alameda is located at 1350 Marina Village Pkwy, Alameda, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Room but Uncomfortable Bed The room was nice overall, especially with the kitchen with full refrigerator. The only drawback to that was there is no ice machine in the hotel so we had to wait a couple hours for the water in the ice trays to freeze, which was a huge annoyance. Also, our room was missing a coffee maker and iron. There was one cup in the bathroom, but I was able to get two cups from the front desk. The other negative aspect was the bed. I guess I'm spoiled but it was really hard and did not have any type o... read more
Good location for Oak Beds were firm, clean. Breakfast options minimal, good coffee. Desk person was fine, but not much to say.
Business response:
We appreciate you sharing your experience. I am disappointed your floor was not clean to standards and you found our grab-and-go breakfast lacking in choices. Our staff will be made aware on making sure cleaning issues do not fall through the cracks. Overall, it is great to know you were well accommodated and received excellent customer service. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Great little gem We stayed 4 days and loved our stay. Right on the marina, shopping two blocks away. Loved being able to do laundry with ease. Most days it was a quick 20 to 30 minute drive into San Francisco. We enjoyed exploring the city of Alameda and how much there was to do. Bed and room were comfy and spacious. Pillows were too soft and flat. Great place to stay.
Business response:
We appreciate you sharing your experience with us. During your stay, I am pleased to see you found our location very convenient to shopping to the area and not being far from San Francisco. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Loved the kitchenette! It was clean, had basic supplies which is all we needed, a two burner stove and a full size refrigerator/freezer. The room was well laid out.
Decent but nothing special Not bad. The staff wasn't great. I found them to be lacking in hospitality and friendliness. My bed was rather stuff but the room was in good shape and was quiet. The location was pretty but not very convenient.
Business response:
The staff and I read your comments about your stay with us. I am so disappointed that you found the front desk staff to be lacking in friendliness and hospitality. Please accept my apology. I will be sure to speak to all staff members so that we can provide excellent customer service to all guests going forward. I would also like to apologize about the stiffness of your bed. Please know for future stays, if you have any issues with the room to notify us and we will be happy to assist. Thank you very much for providing us wit... read more
average experience the property was located next to a nice marina. the grab and go breakfast is a joke. staff was inept when it came to making and having enough coffee. tell them u out need coffee and they vacuum instead. front desk staff at times got a little "attitude" room was fine. Kitchen dated
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the staff had an attitude. Thank you for your feedback regarding the breakfast. In response to your feedback, I am going to speak to all staff members to ensure the breakfast and coffee is full at all times during the hours of operation. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the n... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.