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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My husband was verbally attacked and threatened with a gun
Business response:
Dear Kassondra, We are deeply sorry to hear about the upsetting situation you and your husband experienced during your stay. Your safety and comfort are our highest priorities, and we truly regret that your visit was affected in this way. While some circumstances are beyond our control, we are taking this matter seriously and reviewing it carefully. We hope you will consider giving us another opportunity to provide a safer and more positive experience in the future. Sincerely, Hotel Management
Worst room ever! Upon arrival there were 2 police cars in the lobby, then the clerk said they have rooms on 3 floors available and gave me the worst view in the place with a room above me with kids running around all night. Seemed like an extended stay low income living facility.
Business response:
Dear James, Thank you for being our guest at the hotel. We are sorry to read about your experience. We strive to provide a safe and welcoming environment for all visitors, and we regret any concerns you may have experienced upon arrival. We are also sorry for the disruption from other guests during the night, as we want everyone to enjoy a restful stay. Your feedback has been shared with our team to help prevent similar situations in the future. We hope you will consider giving us another chance to provide a more comfortable... read more
Looks nice from the outside, but the rooms... I needed to use the bathroom when I arrived, so after I received the keys I went to the room. When I reached for the bathroom door, the handle came off. I had to carefully place the handle on the stud to open the bathroom door. I took the handle to the front desk, and was given a new room. In the 2nd room, a previous occupant had cooked something with a strong aroma, and the aroma was present throughout our 2 day stay (keeping the window open to try to air it out). This aroma wou... read more
Business response:
Dear Peter, Thank you for sharing your experience with us. We sincerely apologize for the maintenance concern you encountered upon arrival and for the condition of the second room you were given. We regret that these matters were not addressed before your stay began, and we understand how they affected your comfort. Your feedback is very important to us and will be shared with our team as we continue working to improve both maintenance and cleanliness for future guests. We appreciate you bringing this to our attention and ho... read more
There were fleas in the room and the AC didnt work
Business response:
Dear Vincent, We sincerely regret that your stay did not meet expectations. The discomfort you experienced does not reflect the standards we maintain. Please be assured that the room will be thoroughly reviewed and treated to ensure it meets the highest levels of cleanliness and comfort. We also apologize for the issues with the air conditioning, and your feedback has been shared with our team to help prevent similar occurrences. Thank you for bringing these concerns to our attention, and we hope to provide a much-improved e... read more
My car was stolen in the parking lot
Decent Stay There was a stench that streamed through the hallway, and one within the room. The room smelled like protein powder. It was a bummer that the blinds didn’t keep light out very well. The beds were comfortable, but there was never anyone at the front desk the multiple times that we went when we needed to exchange towels or get dishes to utilize.
For the amount of money I paid for the room I was expecting less odor and a much better breakfast spread.
If You Love Weed This Is Your Place The Hotel is beautiful on the outside. Great location and my hopes were high. Well that's not the only thing high...the entire hotel smelled like weed. People were actively smoking weed the entire night. The hallways reeked, my room reeked, I tried to turn on the air conditioner and that only brought more into the room. My eyes and throat became very itchy. Not only the weed smell but the over use of cleaning chemicals to try to hide the smell made it 100x worse. Dogs were barking all hour... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.