Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We're thrilled to hear that you found our rooms to be clean and appreciated the quiet atmosphere. Providing a comfortable and peaceful space for our guests is something we prioritize, and it's wonderful to know that it made your stay more enjoyable. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for choosing Extended Stay America. We're glad to hear that you found your room clean and comfortable. We appreciate your suggestion regarding the breakfast options, and we will certainly consider it to enhance future stays. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear Guest,We’re sorry for not meeting all your expectations. To ensure cleanliness, certain amenities like a hair dryer are kept at the front desk and provided upon request. We understand how inconvenient this may have been during your stay and appreciate you letting us know. Your comments help us improve the guest experience, and we’re grateful for the opportunity to host you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for such a generous review of Extended Stay America. We're thrilled to know your experience was such a positive one, from the spacious accommodations to the cleanliness and value. It means a lot to hear you enjoyed your time with us and wished you could have stayed longer. We'd love to welcome you back whenever you're ready for another visit. Sincerely,Hotel Management 

Business response:

Dear Guest,We’re sorry to hear that you found the area less than ideal. We understand how important the surrounding environment is to the overall experience, and we appreciate you sharing this feedback. Please know that we’re actively working to improve the property and ensure a more welcoming atmosphere for all our guests. Your comments are important to us, and we hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management