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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service was poor. Front desk was rude.
Business response:
Dear Clarissa, Thank you for sharing your experience with fellow travelers. We sincerely apologize for not meeting your expectations with the service. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that our front desk staff fell short of providing the courteous and attentive assistance we strive for. Please accept our sincerest apologies for the lack of professionalism you encountered. We take your feedback seriously and will address this issue with our team to ensure we uphold the high... read more
Service from the staff is poor, offers breakfast and it’s not even breakfast just granola bars and coffee.
Business response:
Dear Ana, We appreciate your feedback regarding your recent stay. We apologize for any disappointment with the breakfast offerings and the level of service provided by our staff. Your comments are concerning, and we take them seriously. Please rest assured that we will address these issues internally to ensure a more satisfactory experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Very disappointing Not a good experience with this Hotel stay. The room was not ready, which ok. But the lady at the front desk asked us to give them a few minutes to check the room. When we went to the room about 15 mins later, the lady was in there wiping down the couch. When she left we checked the sheets and hair was all over the bed and make-up amd hair on the pilliows. Looked like they had just made the bed and didnt change the bedding. The floor was dirty also and hair on the floor and dust. Very unhappy with this exp... read more
Business response:
Dear Guest, Thank you for your feedback. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Overall, I give them a five Two weeks ago my wife got me two rooms. Friday and Saturday from Sunday to Thursday was already reserved and already paid for so Sunday when I checked out Sunday and then right then and there I checked Right right back in. Went to work early about 1130 got here went to work at one got off of work after 930 got back to the hotel went to my room. All my stuff were gone, so I give them a one they threw all my stuff out. The only thing I got back was my clothes, my food containers that I have food in ... read more
Business response:
Dear Byron, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We will review this situation with our team and take extra care to avoid such inconvenience in the future. While we know this does not change what you experienced, we are incredibly sorry for the frustration this caused. We are wholly committed to regaining your trust and confidence, and we hop... read more
The complimentary breakfast is horrible - there was no hot stuff except for coffee; and no staff was there for early (before 6:00am) checkout.
Business response:
Dear Yuchen, We apologize for the disappointment you experienced with our breakfast offerings and the lack of staff during early checkout. Your feedback is crucial, and we genuinely appreciate you bringing these concerns to our attention. We are actively reviewing our breakfast options and will work to improve the selection. Additionally, we will address the staffing issue to ensure a smoother experience for guests checking out early. Your input is valuable, and we hope to have the opportunity to provide a more satisfying st... read more
not coming back Drove from LA, took much longer than expected. When I arrived early AM they had canceled the room I had already paid for. I had to change in the lobby bathroom. No refund given. Not coming back.
Business response:
Dear John, We sincerely apologize for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We appreciate your patience and understanding, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Disappointed We arrived to our room, the toilet was dirty, no towels, or extra linen in the room for the pull out bed. Under the bed was empty beer can and we were only given one key for the room.
Business response:
Dear Laverne, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you d... read more
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.