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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No amenities! I understand this is an extended stay place, but I have stayed at other places that have extended stay that at least have a coffee machine in the room with coffee or tea. If you want any amenities this is not the place for you. Unless you want to do laundry they do have a laundromat. We got in kinda late I wanted a cup of tea saw there was no coffee machine in the room, went downstairs to lobby to see if there was a coffee area there wasn’t. I asked the person at the desk if they had coffee or tea she said no. ... read more
Business response:
Dear Evelyn, Thank you for sharing your feedback, and we are sorry that your stay didn’t meet your expectations. We completely understand your frustration regarding the lack of amenities like a coffee machine in the room and the limited breakfast options. We aim to make our guests feel comfortable and at home, and we missed the mark in your case. Regarding your request for a top-floor room with your dog, we apologize for the confusion around that. We will review our pet policy to ensure clearer communication moving forward. ... read more
The staff put us in a different room than what we booked. I went back to front desk and was told they oversold my room. Was told she had to speak with a manager before giving any type of compensation and no one was available. After waiting at the desk was finally told she would upgrade me to a different room...it turned out the upgrsde was the room I booked. Unacceptable!
Business response:
Dear Jennifer, Thank you for sharing your feedback about your recent stay. We apologize that the room type you requested was not available. The frustration and inconvenience caused is regretted, and we appreciate your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Bad AC and paper walls, a lot of noice Air conditioning terrible, all this Hotel brand is the same with the AC.
Business response:
Dear Raul, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Since... read more
Too sterile and no complimentary things. We were disappointed. Lacking a good breakfast, No tables and chairs in the area where the low class breakfast was served. No tv in the area. Very sterile and cold environment. The room had no hairdryer, no movie Channels, no complimentary products, few towels and no room service. We are sorry we had to stay there for three days. We don't recommend this place
Business response:
Dear Sue, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Thank you for bringing your observations to our attention. Your input is invaluable to us as it helps us in our continued efforts for enhancements. We hope you will consider giving us a future opportunity to welcome you back and show you the flawless visit you deserve.Sincerely,Hotel Management
Average hotel with basic necessities Showed up and there was a line of 3 people checking in at 9pm. Took 20 minutes to get checked in, took longer than necessary because every adult staying in a room had to show ID, asked a bunch of questions, and sign additional paperwork about pets even if they didn’t have any. Never have I been interviewed and signed a bunch of paperwork for 1 night and I stay in hotels about 40 nights a year for over 20 years. Room was clean, contained a full fridge, electric stove top and microwave, ope... read more
Business response:
Dear Jessica, Thank you for your constructive feedback regarding your recent stay at our hotel. We apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.