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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business Like The staff wasn’t friendly at all. Seemed like we annoyed them that we weren’t affiliated with a business. Like they weren’t family friendly.
Business response:
Dear MICHAEL, Thank you for your honest feedback regarding your recent stay with us. We are disappointed to learn about your experience at our hotel, as this is not the impression we want our guests to have. We would appreciate the opportunity to provide you with the quality hospitality you should have experienced during this visit. Sincerely,Hotel Management
High priced motel. This definitely not a hotel. More of a long term motel. The AC and fridge made noise all night long. The “free breakfast” is not at all a breakfast. More like free coffee and very limited options of granola bars. I paid for the convenience to get breakfast in the morning before heading out instead I had to leave earlier than expected to go get breakfast.
Business response:
Dear Diana, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Worst Free Breakfast Ever! Dog area was all 1/2:inch granite Not dog friendly
Business response:
Dear Ronald, Thank you for your positive rating and for sharing your thoughts with us. We sincerely apologize for the inconvenience you encountered during your stay and will work to resolve the issues you mentioned. Your feedback is vital to our ongoing efforts to provide exceptional service to all our guests. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
Continental breakfast was a joke. Ive had more options at cheaper hotels.
Business response:
Dear Steven, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our breakfast options. Your valuable feedback will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a better experience if your travels bring you back to the city.Sincerely,Hotel Management
Not a welcoming experience unfortunately Host was not welcoming, did not mention any add on fees, did not mention complimentary breakfast and/or what time it lasted, did not mention the laundry amenities, did not mention the WiFi or how to access it, did not ask for my first name, she did not confirm how many nights my stay was. Questioned me on which room I was staying in after she had checked me in. During check out she did not ask how my stay was and was not pleasing to talk to.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. Our goal is to provide authentic hospitality to every guest; therefore, this will be addressed appropriately, and we are very grateful for your patience. We hope to have an opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Staff was friendly & helpful. But coffee was terrible and the "grab n go" breakfast was pretty sorry. Ended up having to buy breakfast everyday. Can't deal cold boiled eggs & instant oatmeall.
Business response:
Dear Steve, Thank you for being our guest. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. However, we regret that our breakfast option did not meet your expectations. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
Review I stayed at this location on two occasions same month just three night apart. The first time it was ok nothing terrible but nothing great. The hotel was just right for the price paid. The second time it was terrible because the room had a smell to it, the mattress in that particular room was really bad. The absolute worse part of this stay was we had to see and smell two other guest smoking a marihuana joint. The first guest was in the elevator with my daughter and me, he had a joint in his hand and it was lighted. Th... read more
Business response:
Dear Guest, We regret to hear about your recent experiences during your stay with us. Providing a comfortable and enjoyable stay for all our guests is our utmost priority, and we apologize for falling short of your expectations on your second visit. Your concerns regarding the room condition and disturbances caused by other guests are concerning and not reflective of our usual standards. Please rest assured that we take such matters seriously and are actively addressing them with our team to prevent recurrence. We appreciate... read more
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.