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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sink in the bathroom was clogged. There was no maintenance on site to fix it. Dirty sink water the entire stay
Business response:
Dear Fausto, We sincerely apologize for the inconvenience you experienced due to the clogged bathroom sink and the lack of on-site maintenance during your stay. We understand how frustrating it must have been to deal with standing water, and we regret that this issue affected your comfort. Your comments have been shared with our maintenance team. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable and well-maintained experience for you on a future visit. Sincerely, ... read more
The manager so terrible.
Business response:
Dear Xiande, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
..
The man that checked us in was very rude he told my husband that he could not use the restroom until he was a paying customer. He denied our paperwork that we called in advance to check on for training a service dog. We had the puppy there for socialization and being training.
No ice during our stay, AZ IS 114 degrees. Staff not too polite,
Check in and check out process wwr vey poor
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that the check-in and check-out process did not meet expectations. We understand how important a smooth arrival and departure experience is, and we’ll be sure to share your comments with the team to help improve service moving forward. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.