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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
There was a weird smell in the room and they don’t provide Room service for fresh sheets and towels
Business response:
Thank you for being our guest. We are sorry for the odor you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the unpleasant smell. Kindly note, replacing soiled towels, emptying trash, and making bed with existing linens like refresh service can be purchased at $5 per service. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
They couldn’t find my Expedia reservation I made for my uncle to stay the night there. The Lady at the front desk didn’t even try to find the reservation just wanted to charge my uncle full price and get him to stay 2 nights. So he walked out and stayed in his vehicle out in the desert for the night. We Need a refund issued for this
Business response:
Robert, thank you for choosing our hotel. We are sorry for the reservation issue you encountered and regret you could not stay with us this time. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. Meanwhile, please feel free to reach out to us so that we can assist you further. We understand the frustration and truly hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Although new, not worth the money Not worth the price. However, the property is new, that is a plus. Beds are uncomfortable. Pillows are cheap. No hot water most of the state. Not very comfortable and warm
Business response:
Thank you for being our guest. We are sorry you felt we did not merit the rate you paid and for the issues you had. We have alerted our maintenance team about the shower, and they will check the water temperature. Also, we wish we had the opportunity to address the problem you had with the bedding while you were here. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Beware Paid extra for upgraded room that was sold out upon check in. Then was lied to about two queen beds being higher tier than the room I requested. When we get to the room there is rotten Chinese food in the refrigerator with mold growing on it. Stinking. The phone has stains on it as well. Very gross. Don’t appreciate hotels.com/Expedia group causing further hardships by overselling room upgrades In order to maximize profits.
Business response:
Brandon, thank you for choosing us for your stay. We are sorry for not meeting your expectations and regret not providing you with the room you booked. Moreover, we apologize for the cleanliness issue you encountered in your suite. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We value your feedback and hope you will reconsider giving us a second chance to deliver the type of experience you and your family should al... read more
This is an extended stay hotel with a tiny kitchen. Went I went to get plates and utensils, all cupboards were empty. I was told you have to ask ahead of time. Brand new hotel but with the new modern look. Cold tile floors. One small couch way in the corner. Desk is an industrial shelf on wheels. Cheap desk chair is the only chair in the room. No closet. I called ahead to confirm my dog would be with me ($25.00 per night) and they sad yes, no restrictions. When I checked in at the front desk with my German Shepherd, they sta... read more
Business response:
Derek, thank you for being our guest. It was disappointing to know you were not happy with your room, facilities, and the service provided by our team, which made your stay less than a stellar one. We are sorry for the inconvenience caused, and your concerns about the service issue will be used to enhance our performance moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.