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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We needed a handicap bathroom. Didn't have one clean for the reservation we had. So we paid more for a different room. It didn't have the walk in shower we needed. They said they will get one cleaned for us but they didn't say it would take 1 1/2 hours. I asked several times and they would say they were working on it.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Driver side back window was smashed and my tv was stolen out of my car. glass went everywhere. Shocked this happened in this area
Business response:
Chase, thank you for staying with us and for taking the time to voice your concerns. We regret that you experienced vandalism to your property and what transpired. We understand the frustration and the financial burden of vehicle repairs. We take the safety and security of our guests and their property very seriously and are working closely with local authorities to investigate and prevent incidents of this nature moving forward. We appreciate your patience and wish you safe travels. Sincerely, Hotel Management
The front desk staff were friendly. However, shower was not cleaned well and there were hair from previous guests in the bathroom as well as soap scum. I was told to email the Samantha Wand, the Assistant General Manager, however she has not responded. It’s pretty bad to not have a well cleaned room, even more so during COVID.
Business response:
Thank you for being our guest. A clean suite makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will address this with our housekeeping team to be more diligent moving forward. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
In two years will be slum hotel Pros - modern hotel with kitchenette and laundry facilitate, cleanliness, no carpet, thermostat controlled air condoning, strong Wi-Fi, good building access, no smoking Cons - Lots of local lowlifes living there, bad neighborhood, lots of noise during the night, doors slamming, smokers at each entrance, some staff rude and arrogant, cancelled breakfast, lowlifes walking around outside, not safe at night, unsecure parking, not a good value, 25-30 minutes from airport, check-in took 20 minutes p... read more
Business response:
Thank you for your review. We are sorry if you had any inconvenience you had due to the other guests on the property. The safety and security of our guests are of utmost, and we appreciate your comments. We also regret the wait time you experienced upon check-in. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Requested for Accessible room but not provided; Beds too high for 92 year old family member. Do not provide daily cleaning service. Need training of Staff service - inconsistency, and not welcoming. At checkout, records do not reflect our payment directly to Expedia, and was being asked for payment again.
Business response:
Thank you for being our guest. We are sorry you did not experience our staff at their best and regret that we did not meet your expectations. We will share your concerns with our team, so this does not repeat going forward. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We will remind our staff to communicate this more clearly going forward. We value your feedback and hope you will give us the cha... read more
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,454 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.